Hughesnet Email

[wgrobison1]

No specific error messages now just very slow access to Email.  Two to four minutes to load.   Most sites are just seconds to load up

[maratsade]

Did you try clearing your browser cache and cookies, then restarting your browser before opening Webmail?

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@wgrobison1 wrote:

No specific error messages now just very slow access to Email.  Two to four minutes to load.   Most sites are just seconds to load up

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[wgrobison1]

I have tried many times a day to clear cache and cookies. It makes no difference, it is still extremely slow. Time of day makes no difference either, 3AM, 8AM ,noon Pm hours.!  I can bring up a dozen sites in the time it takes hughesnet email to load up.   Seems as though Hughesnet has a problem they can't solve given the number of problems with email that have been posted. I have tried to access from Community Page, Home Page and favorites bar. Its getting tiresome and frustrating. It worked fine before you  reformatted it Not usually an error message just EXTREMELY SLOW

[Liz]

Hi wgrobison1,

Thank you for this info, this helps. We still need the follwing details:

Does webmail also load slowly if you check from a different device?

If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?

Do you have an estimated date of when you first noticed this?

The info above will help in case I need to escalate to our e-mail admins.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[wgrobison1]

I first noticed problems in the  1st or 2nd week of October. I have no access from cell phone. Don't have a new oneso can't access internet from it.   I tried access from wife's computer. It's on network, has windows 10 and still has the old Hughesnet format.  It was slow but faster than when I try to access from windows 10 pro

[Liz]

Thanks for these additional details, this is very interesting. When you accessed webmail from your wife's PC were you logging in with the same e-mail address? I'd like to confirm that logging in with one particular e-mail address shows the updated webmail on your computer, but still shows the old webmail version when accessed from your wife's PC.

-Liz

[wgrobison1 · Accepted solution]

HI

   i DON'T KNOW WHAT YOU DID  BUT AS OF THIS MORNING EMAIL IS LOADING NORMALLY. THANK YOU!

[maratsade]

That's excellent news! 

wgrobison1 wrote:

HI

   i DON'T KNOW WHAT YOU DID  BUT AS OF THIS MORNING EMAIL IS LOADING NORMALLY. THANK YOU!

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[Liz]

Hi wgrobison1,

That's great to hear, thanks for letting us know! Feel free to drop by the community again if you have any other concerns.

Thanks,

Liz