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I can't log into the mobile app

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Freshman

I can't log into the mobile app

When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made sure I had the email setup as per the other app help questions here on the forums.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: I can't log into the mobile app

Hi segaofice,

 

Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

 

If you have other concerns with regards to log in, please let me know.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

6 REPLIES 6
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Distinguished Professor IV

Re: I can't log into the mobile app

@Segaofice 

 

Hopefully a rep will reply tomorrow.  I'll tag a couple so that they don't miss your topic.  

 

@Liz @Remy @Damian 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: I can't log into the mobile app

Hi segaofice,

 

Thanks for reaching out, let me check with our devs regarding login and I'll post back once I have any updates or additional questions for you.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: I can't log into the mobile app

Hi segaofice,

 

Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

 

If you have other concerns with regards to log in, please let me know.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Freshman

Re: I can't log into the mobile app

I will try that when I get home and report back if that works, thank you.
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Freshman

Re: I can't log into the mobile app

Looks like that works great, thank you for all the help.
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Moderator
Moderator

Re: I can't log into the mobile app

Good morning Segaofice,

 

Wonderful! Thanks for confirming. Have a great rest of your week!

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.