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Welcome and thanks for posting. I don't see any outage reports for your beam that would cause this, and your diagnostics are looking fine at the moment. I'm glad to see that our phone agent has already recently assisted you with your concerns. Don't hesitate to contact us again if you have any other questions.
I'm looking at your diagnostics right now, everything is up and running. Are you unable to browse the internet on all of your devices?
I see that the device named HP7B0EBE only has a fair signal to the wifi modem, so if you're currently using that, I suggest moving it closer.
Does Google.com even load for you?
They don't send a tech unless they can see a problem from their side. If you still want a tech, you can probably request one -- it will cost $125.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Can a tech come to my home and take a look?