Forum Discussion
Internet Disconnecting Randomly
Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Norm...
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the "other side" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.
My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.
Thank you so much again!
Hi again!
I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service.Is it possible there are tall trees blocking the dish or any branches hanging in the dish's vicinity?
If so, it may be possible that some kind of foliage is intermittently blowing into the dish's way blocking it from the satellite. Either that, or trees in the vicinity could be causing intermittent signal reflections back into the dish.
