Forum Discussion

hellovolchitsa's avatar
hellovolchitsa
Sophomore
5 years ago

Internet Disconnecting Randomly

Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Norm...
Performance
  • Damian's avatar
    Damian
    5 years ago

    hellovolchitsa,

     

    After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support. 

     

    -Damian 

hellovolchitsa's avatar
hellovolchitsa
Sophomore

Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.

My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.

Thank you so much again!

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

hellovolchitsa 

 

Your'e very welcome.  :)

  • hellovolchitsa's avatar
    hellovolchitsa
    Sophomore
    5 years ago

    Hi again!
    I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service. 

    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      Is it possible there are tall trees blocking the dish or any branches hanging in the dish's vicinity?

      If so, it may be possible that some kind of foliage is intermittently blowing into the dish's way blocking it from the satellite. Either that, or trees in the vicinity could be causing intermittent signal reflections back into the dish.

      • hellovolchitsa's avatar
        hellovolchitsa
        Sophomore
        5 years ago
        MarkJFine wrote:

        Is it possible there are tall trees blocking the dish or any branches hanging in the dish's vicinity?

        If so, it may be possible that some kind of foliage is intermittently blowing into the dish's way blocking it from the satellite. Either that, or trees in the vicinity could be causing intermittent signal reflections back into the dish.

        If so, this would have been more of an issue in spring and summer, when the trees (oaks) are in full foliage. Right now, it's bare, and this issue started about a month ago and has progressed to the state it is now.

        When it was installed, the tech had no where else to put but facing the southern tree line, but it worked fine for over a year until only recently. Last winter, it was excellent - stable, etc. It's just been the last month (maybe a tad longer - going back through my records, it seemed to start around Black Friday weekend) it's been near unusable. No trees have fallen or anything, however. Just the same usual treeline.