Forum Discussion

tigersdad5's avatar
tigersdad5
Sophomore
6 years ago

Internet connection or voice

Lost internet connection and voice spoke with a rep to troubleshoot needed state code from system control center couldn't access this code because of no internet. Where can I get or how can I get this code. Need my internet fixed
Performance
  • tigersdad5's avatar
    tigersdad5
    5 years ago
    The new modem fixed the internet but im still not able to receive incoming calls
  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    Using a computer directly connected to the modem (e.g., using a lan cable, not wifi) you should still be able to get the state code from this page.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi tigersdad5, 

     

    Thanks for reaching out. Mark's suggestion will help you find the state code. This is what we use to help troubleshoot your technical concerns. I just ran diagnostics on your site and I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem.  You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.

     

     

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        We use UPS to ship. :)