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Internet doesn’t work. WiFi light blinking.

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Freshman

Internet doesn’t work. WiFi light blinking.

I reset my modem trying to get my brother’s Xbox connected. Ever since then nothing connects. The power light is on, the WiFi light is blinking, and all the other lights are off.
1 ACCEPTED SOLUTION

Accepted Solutions
Freshman

Re: Internet doesn’t work. WiFi light blinking.

Ok so I called HughesNet tech support over the phone. Which was extremely frustrating btw. They are sending me a new modem. Hopefully that fixes the issue.
11 REPLIES
Senior Instructor

Re: Internet doesn’t work. WiFi light blinking.

What do you mean "reset": Did you just unplug it from the wall then plug it back in, reboot it from the web interface, or did you hold in reset button in the back?

Hopefully, you didn't do the latter, which can reset a lot more than just your wifi.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator

Re: Internet doesn’t work. WiFi light blinking.

Hi Sam,

 

When you say "reset" can you describe what steps you took to reset?

 

-Amanda

Freshman

Re: Internet doesn’t work. WiFi light blinking.

Unplugged for 30 seconds then plugged back in.
Freshman

Re: Internet doesn’t work. WiFi light blinking.

I know you guys are busy but if someone could get back to me on this that would be great.
Associate Professor

Re: Internet doesn’t work. WiFi light blinking.

Amanda or another HN employee will likely respond to you today, but sometimes they're not available right away, so it might take a bit. 

Moderator

Re: Internet doesn’t work. WiFi light blinking.

Hi Sam,

 

Thank you for the info. Are you able to connect to one of the wi-fi SSIDs or plug a computer directly into the modem? I will need you to try and access http://systemcontrolcenter.com if you can at least connect to the wi-fi. If you can connect to the wi-fi but can't get to that link, please try accessing http://192.168.42.1 

 

~Amanda

Freshman

Re: Internet doesn’t work. WiFi light blinking.

I can’t connect to either of those links. My computer is connected to the modem with a wire but I can’t get internet with it either 🙁 Right now all I have is my cell phone internet.
Freshman

Re: Internet doesn’t work. WiFi light blinking.

Ok so I called HughesNet tech support over the phone. Which was extremely frustrating btw. They are sending me a new modem. Hopefully that fixes the issue.
Moderator

Re: Internet doesn’t work. WiFi light blinking.

Hi Sam,

 

Glad to hear we're a step closer to getting the issue resolved. Please let me know if the modem change does not resolve the issue.

 

Thank you,

Amanda