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Modem replacement Attn: Rep

schalid
Freshman

Modem replacement Attn: Rep

Hey hughesnet Rep, does it really take 3 to 5 days to ship a replaement?
1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Modem replacement Attn: Rep

Hi schalid,

 

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

2 REPLIES 2
Liz
Moderator
Moderator

Re: Modem replacement Attn: Rep

Hi schalid,

 

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Liz
Moderator
Moderator

Re: Modem replacement Attn: Rep

Good morning schalid,

 

Just following up on this, I see your tracking number now, your modem should be arriving tomorrow. I'll private message you your tracking number.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.