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More Slow 5 Gen download speeds

Daryl
Freshman

More Slow 5 Gen download speeds

My upload speeds are consistently higher than download speeds. Download speeds are consistently less than 2mbs. Its got to be better than this. Hughes tech support has been useless to this point. I read a post about satellite connection and Beam ID, here's my connection. Can anybody help?

Satellite NameEchoStar-19-NAD
Gateway ID4
Beam ID96
Outroute ID1
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

Can you post a few speed test results?  Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others.  In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.  

 

When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi.  It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time.  If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF...    http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

Can you post a few speed test results?  Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others.  In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.  

 

When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi.  It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time.  If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF...    http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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Daryl
Freshman

Re: More Slow 5 Gen download speeds

I don't know how to post the speed test results, but they are consistently under 2mbps. My upload speeds are faster. I'm using phone to run them because my desktop won't connect to the router wirelessly. My installation tech wouldn't install my router near my desktop, it would have required more effort on his part.
Daryl
Freshman

Re: More Slow 5 Gen download speeds

GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

Your download speeds actually look to be decent, overall, though the upload speed from the test shown looked a good bit low. 

 

What is it that you're doing that seems to be suffering from a speed issue?  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daryl
Freshman

Re: More Slow 5 Gen download speeds

I have a fire stick, trying to stream movies. It's disappointing to hear you say the download speeds look decent, because I can't even get a movie to start connected to satellite modem. It'll start and play connected to my DSL modem, just has to stop and buffer every 4-5 minutes.
GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

Have you tried turning off (or pausing) the Video Data Saver to see if it makes a difference?  

 

What is Video Data Saver?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daryl
Freshman

Re: More Slow 5 Gen download speeds

No
How?
GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds


@Daryl wrote:
No
How?

You can turn it off, or pause it (Snooze) for four hours, through the "Video Settings" in the HughesNet Usage Meter.  Or, you can sign in to the HughesNet MyAccount site and click on Settings (under the My Account header).  

 

Many people prefer to pause it rather than turning it off in case they might forget to turn it back on.  Having it on helps to save data when watching Youtube videos and streaming, but if your streaming is done in HD, it can cause a lot of buffering.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daryl
Freshman

Re: More Slow 5 Gen download speeds

Just checked settings, it's on.