Hi Reid:
I feel the same pain you do. I really don't know who to complain to. The moderators on this site say they contact system tech people. Apparently, they are middlemen. The system tech people take their time solving the problem. Every year in December it gets very bad. This has happened several years now. I think there is some key technical person who needs to intervene and keep things running, and he goes on Christmas vacation, so the problem remains unfixed. I cannot find any other explanation, and the HughesNet people are not willing to give me one. Unfortunately, I am in a rural location and I have no other options for internet service. And just changing to another email provider would be very expensive, as we are in the Real Estate business and our email is on signs all over two counties.
I know the above does not help you any, but maybe if we keep complaining enough, maybe somebody will fix the problem. I have had HughesNet for over twenty years. These Hughes people owe this to us.
Take care and please keep in touch.
Robert