New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
Hi @Liz, just a note continued issues with Beam 55 in NorCal.
I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.
During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP. And the speed I am getting does not seem to be real speed as web browsing ceases to work.
During the day in FAP I am getting 1.3Mbps. That is usable. I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds. Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc.... web just stops or comes to such a crawl things time out.
I reset my modem last night but that did not help. Speeds this AM are very slow for NON Fap speeds. Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.
So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.
Here are my tests. Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests. Barely get these small ones done it is so slow.
Unfortunately today's afternoon meeting was canceled. As I mentioned in the thread ecoalex started, we're just going to keep sending all of your updates showing the continued slow speeds so that it's always in front of engineering every day. We will keep pressuring them until we get more hopeful news for folks here.
Your patience and understanding are much appreciated.
I've had Gen 5 since it launched. It was amazing as I was coming from Gen 4 and the speeds were much faster. Sometime around the beginning of summer though the speeds were horrible from about 2p to midnight (PDT). Now it's pretty much unusable during those times. It worse than Gen 4. In real world useage I can't even stream 144p on YouTube without it buffering for 5 sec or more after playing for about 3 sec. I'm not very knowledgable about the techinical side of things but I did find out that I am also on Beam 55. I don't know if this is even correctable but please advise on what I need to do to troubleshoot this. Thanks!
Liz, just for your records to pass up to engineers.... Last night was bad.
I am in FAP still but uploads were horrific. 20K. Yes 20K. ;-(
Downloads were sub-par but appears maybe my main issue for me unable to do much of anything last night, browsing, emails, anything... and only able to run the smallest of test sizes as they would time out otherwise. I felt running them though was important.
Thanks for posting. I've already sent your feedback to the engineers. Can you please start your own topic and run speed tests so we have data to back this up?
Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL in your thread, it may look something like http://testmy.net/quickstats/C0RR0SIVE
Sorry I haven't chimed in since my first post here, I'm running a week long testmy.net test before I post it here. Currently while I'm sitting here, I'm running at 660 kbps (yes, that's a k folks!). And I'm running at full speed too (not FAP). I couldn't even do the upload tests as they would hang since I was running so slow. I can't imagine my Gen 4 was slower than this, it was slow but not this slow. Are Gen4 users having these same problems? I'm regretting switching over to Gen5. At least I was able to watch live streams at 144p with no buffering with Gen4.
On another note, I may be moving soon so I would definitely get rid of this and get either cable or fiber optic. Is HughesNet going to have the audacity to charge me a early termination fee even though the service has been horrible and not as advertised? Between that and paying more than double over normal service that would pretty much throw me over the top. A class-action <censored> seems in order.
I'm not one for jumping the gun so let's see if this can at least get resolved before other steps are taken. Good day.
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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Hi @Liz, just a note continued issues with Beam 55 in NorCal.
I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.
During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP. And the speed I am getting does not seem to be real speed as web browsing ceases to work.
During the day in FAP I am getting 1.3Mbps. That is usable. I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds. Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc.... web just stops or comes to such a crawl things time out.
I reset my modem last night but that did not help. Speeds this AM are very slow for NON Fap speeds. Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.
So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.
Here are my tests. Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests. Barely get these small ones done it is so slow.
Hi @Liz, just a note continued issues with Beam 55 in NorCal.
I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.
During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP. And the speed I am getting does not seem to be real speed as web browsing ceases to work.
During the day in FAP I am getting 1.3Mbps. That is usable. I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds. Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc.... web just stops or comes to such a crawl things time out.
I reset my modem last night but that did not help. Speeds this AM are very slow for NON Fap speeds. Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.
So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.
Here are my tests. Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests. Barely get these small ones done it is so slow.
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Good morning folks,
\n
\n
No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.
\n
\n
Your patience and understanding are much appreciated.
\n
","body@stringLength":"248","rawBody":"
Good morning folks,
\n
\n
No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.
\n
\n
Your patience and understanding are much appreciated.
\n
","author":{"__ref":"User:user:16464"},"isEscalated":null,"postTime":"2017-11-06T10:43:21.843-05:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":22,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:86194_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7206},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:86321_1":{"__typename":"Revision","id":"revision:86321_1","lastEditTime":"2017-11-08T11:20:11.841-05:00"},"ForumReplyMessage:message:92857":{"__typename":"ForumReplyMessage","uid":92857,"id":"message:92857","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":true},"ModerationData:moderation_data:92879":{"__typename":"ModerationData","id":"moderation_data:92879","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:92879":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:47070"},"id":"message:92879","revisionNum":1,"uid":92879,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:92857"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:92879"},"body":"
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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molasses)","moderationData":{"__ref":"ModerationData:moderation_data:86322"},"body":"
Thanks for the update, TJ!
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Unfortunately today's afternoon meeting was canceled. As I mentioned in the thread ecoalex started, we're just going to keep sending all of your updates showing the continued slow speeds so that it's always in front of engineering every day. We will keep pressuring them until we get more hopeful news for folks here.
\n
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Your patience and understanding are much appreciated.
Unfortunately today's afternoon meeting was canceled. As I mentioned in the thread ecoalex started, we're just going to keep sending all of your updates showing the continued slow speeds so that it's always in front of engineering every day. We will keep pressuring them until we get more hopeful news for folks here.
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Your patience and understanding are much appreciated.
\n
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Hello,
I've had Gen 5 since it launched. It was amazing as I was coming from Gen 4 and the speeds were much faster. Sometime around the beginning of summer though the speeds were horrible from about 2p to midnight (PDT). Now it's pretty much unusable during those times. It worse than Gen 4. In real world useage I can't even stream 144p on YouTube without it buffering for 5 sec or more after playing for about 3 sec. I'm not very knowledgable about the techinical side of things but I did find out that I am also on Beam 55. I don't know if this is even correctable but please advise on what I need to do to troubleshoot this. Thanks!
I've had Gen 5 since it launched. It was amazing as I was coming from Gen 4 and the speeds were much faster. Sometime around the beginning of summer though the speeds were horrible from about 2p to midnight (PDT). Now it's pretty much unusable during those times. It worse than Gen 4. In real world useage I can't even stream 144p on YouTube without it buffering for 5 sec or more after playing for about 3 sec. I'm not very knowledgable about the techinical side of things but I did find out that I am also on Beam 55. I don't know if this is even correctable but please advise on what I need to do to troubleshoot this. Thanks!
Sean T.
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Liz, just for your records to pass up to engineers.... Last night was bad.
I am in FAP still but uploads were horrific. 20K. Yes 20K. ;-(
Downloads were sub-par but appears maybe my main issue for me unable to do much of anything last night, browsing, emails, anything... and only able to run the smallest of test sizes as they would time out otherwise. I felt running them though was important.
, just for your records to pass up to engineers.... Last night was bad.
I am in FAP still but uploads were horrific. 20K. Yes 20K. ;-(
Downloads were sub-par but appears maybe my main issue for me unable to do much of anything last night, browsing, emails, anything... and only able to run the smallest of test sizes as they would time out otherwise. I felt running them though was important.
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I am in FAP still but uploads were horrific. 20K. Yes 20K. ;-(
Just....WOW. :mansurprised:
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Welcome TYGRHobbes,
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Thanks for posting. I've already sent your feedback to the engineers. Can you please start your own topic and run speed tests so we have data to back this up?
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Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL in your thread, it may look something like http://testmy.net/quickstats/C0RR0SIVE
Thanks for posting. I've already sent your feedback to the engineers. Can you please start your own topic and run speed tests so we have data to back this up?
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Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL in your thread, it may look something like http://testmy.net/quickstats/C0RR0SIVE
Your cooperation, patience, and understanding are much appreciated.
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Sorry I haven't chimed in since my first post here, I'm running a week long testmy.net test before I post it here. Currently while I'm sitting here, I'm running at 660 kbps (yes, that's a k folks!). And I'm running at full speed too (not FAP). I couldn't even do the upload tests as they would hang since I was running so slow. I can't imagine my Gen 4 was slower than this, it was slow but not this slow. Are Gen4 users having these same problems? I'm regretting switching over to Gen5. At least I was able to watch live streams at 144p with no buffering with Gen4.
On another note, I may be moving soon so I would definitely get rid of this and get either cable or fiber optic. Is HughesNet going to have the audacity to charge me a early termination fee even though the service has been horrible and not as advertised? Between that and paying more than double over normal service that would pretty much throw me over the top. A class-action <censored> seems in order.
I'm not one for jumping the gun so let's see if this can at least get resolved before other steps are taken. Good day.
Sorry I haven't chimed in since my first post here, I'm running a week long testmy.net test before I post it here. Currently while I'm sitting here, I'm running at 660 kbps (yes, that's a k folks!). And I'm running at full speed too (not FAP). I couldn't even do the upload tests as they would hang since I was running so slow. I can't imagine my Gen 4 was slower than this, it was slow but not this slow. Are Gen4 users having these same problems? I'm regretting switching over to Gen5. At least I was able to watch live streams at 144p with no buffering with Gen4.
On another note, I may be moving soon so I would definitely get rid of this and get either cable or fiber optic. Is HughesNet going to have the audacity to charge me a early termination fee even though the service has been horrible and not as advertised? Between that and paying more than double over normal service that would pretty much throw me over the top. A class-action <censored> seems in order.
I'm not one for jumping the gun so let's see if this can at least get resolved before other steps are taken. Good day.
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Please refrain from violating the Community Terms of Service (your CA suggestion).
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