Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Thanks for posting. I've already sent your feedback to the engineers. Can you please start your own topic and run speed tests so we have data to back this up?
Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL in your thread, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
Your cooperation, patience, and understanding are much appreciated.
Sorry I haven't chimed in since my first post here, I'm running a week long testmy.net test before I post it here. Currently while I'm sitting here, I'm running at 660 kbps (yes, that's a k folks!). And I'm running at full speed too (not FAP). I couldn't even do the upload tests as they would hang since I was running so slow. I can't imagine my Gen 4 was slower than this, it was slow but not this slow. Are Gen4 users having these same problems? I'm regretting switching over to Gen5. At least I was able to watch live streams at 144p with no buffering with Gen4.
On another note, I may be moving soon so I would definitely get rid of this and get either cable or fiber optic. Is HughesNet going to have the audacity to charge me a early termination fee even though the service has been horrible and not as advertised? Between that and paying more than double over normal service that would pretty much throw me over the top. A class-action <censored> seems in order.
I'm not one for jumping the gun so let's see if this can at least get resolved before other steps are taken. Good day.
