@MRex21
You seem to have gotten off on the wrong foot here in the Community.
Hughes offers several avenues of support. Among them are phone, chat, email and this Community.
The first three will put you in contact with tier one support, something I always found frustrating. This Community is different in the respect that you have access to corporate level Hughes employees that are in a position to shortcut the "tier system" and expedite your concerns to the highest support personnel once your issue has been "vetted" here in the Community.
That "vetting" consists of a subscriber making a clear and concise post outlining their issue along with a description of their platform, service level and a description of their network.
At that point a number of forum regulars will respond asking ..... loaded questions. Those questions are geared towards determining the baseline performance of your service and collecting data in a form that is useful to Engineering.
Not all posts have issues rooted in the same cause. This is why its important to start a new topic of your own rather than piggy-back onto another users topic.
Many of the forum regulars have considerable experience with computers, operating systems and networking along with the idiosyncrasies of each of the fives generations of Hughes equipment. I for example have 14 years of experience spanning 3 of the 5 Hughes platforms. If you have an issue, we, the forum regulars, very likely have already been down that road.
I'm at a loss as to why you would promote contacting outside agencies when you have yet to attempt troubleshooting your issues at this level.
I suggest you knock off the sour grapes and make a clear and concise new topic written in a somewhat adult manner.
