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No phone or internet

alfresco
Senior

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: No phone or internet

Good morning alfresco,

 

Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

11 REPLIES 11
Liz
Moderator
Moderator

Re: No phone or internet

Hello alfresco, 

 

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

alfresco
Senior

Re: No phone or internet

Thanks👍

alfresco
Senior

Re: No phone or internet

I don't know how he can get a hold of me though, my phone is out and there's no cell service here.

Liz
Moderator
Moderator

Re: No phone or internet

Do you have a better alternate method of contact? Could they e-mail you?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

alfresco
Senior

Re: No phone or internet

Yes my email is [edited to protect privacy]

Liz
Moderator
Moderator

Re: No phone or internet

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

alfresco
Senior

Re: No phone or internet

Thanks again.🤠

Liz
Moderator
Moderator

Re: No phone or internet

You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

alfresco
Senior

Re: No phone or internet

I've already been contacted and set up an appointment, thanks for the quick service.