Problem AGAIN with speed in evening!

[bkeeper1]

.68 on your test a few minutes ago.  Very slow in evening  below 1.0 at times -- buffering, etc.  check  testmy site and your site the last couple of days.  Speed acceptable in morning.  I know traffic can hurt speed, but not to this extent.  Can you help? or do I just have to put up with it?     Hi Liz
Bkeeper

[Amanda]

Hi bkeeper,

I am sorry to hear you are having this problem again. Last time Liz escalated this for you and seems that we had it resolved. I checked your old Testmy.net URL but don't see any recent results. Can you provide me a URL to some newer speed tests on testmy.net so that I can send this back to engineering?

Thank you
Amanda

[bkeeper1]

Hi Amanda,
The testmy site is:

   http://testmy.net/quickstats/bkeeper       

Hope this helps -- The speed was really bad last night. Down to 200 KBS or so for hours.

Appreciate your help,

bkeeper     

       
          

[Amanda]

Hi bkeeper

Thank you so much for the quick turnaround on getting me this! I had a draft e-mail ready for engineers in my mailbox and just put in your information and sent it. I hope they can give me some information today or tomorrow morning.

Thanks again
Amanda

[bkeeper1]

Hi Amanda;
Last night was BAD again!  You might check the testmy page.  As you can see, by late evening it was down to around 200 KBS, then around midnight shot up to 10-11 MBS.  Same pattern as every night.  Also daytime speeds (while acceptable), are not what they were just a few months ago.  I started noticing a deterioration a few months ago.Hope we can get this fixed again.
Thanks,
bkeeper

[bkeeper1]

Hi Amanda;
What are they doing?  Any word yet on when it will be fixed?  Last night it was the same again.  I checked the speed at 1:19 in the afternoon and it was doing fine it was 12 MPS , but, by 7:13 p.m. it had plummeted to .31 (351 KBS)  where it stayed until midnight or so (at 11:31 p.m. it was still .82 (820 KBS).  Sometime after midnight it went back to normal - and at 4:00 this morning it was 10.9 MBS. The chart at my testmy site shows a very good image of what is happening every evening.

Thanks,

Cliff

[Amanda]

Hi Cliff

I don't have an exact time frame for getting word back, but I've just pinged them for feedback. I'll let you know once we have any news to share. While we continue to work on your case, I've credited your service fee for March. Your patience is much appreciated.

Thank you,
Amanda

[bkeeper1]

Hi Amanda;
Problems happen.  Your staff (you and Liz) have made the "bad" times bearable.
I have confidence you will get this solved quickly.  I will probably email you regularly with daily results of my speed tests, until this is solved.  Keep me informed as to what is happening on your end please.
Thanks,
Cliff

[bkeeper1]

Hi Amanda;
THE WEEKEND WAS HORRIBLE!  We seldom got above 800 or so KBS.  Starting Friday afternoon the speed dropped to almost nothing.  It has only been between approx. midnight and 5 a.m. that we had any decent speeds   Check out my testmy site). Now It is early Monday morning and finally some decent speeds.  I hope they get this taken care of SOON.
Thanks,
Cliff

[Amanda]

Hi Cliff

I am sorry you had a tough weekend with the service.. I do hope that the changes our engineer made today have eased this a bit. There are even more changes coming on Wednesday 2/28 to help with your performance. Please let me know if you see any change.

Thank you
Amanda