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bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
If anyone uses wi-fi it makes the problem worse ! I have went to the sunroom and hocked up directly to the modem to make speed better ! Not perfect but better !
I am in South Carolina and am having the same S L O W problem. It's been happening for weeks. It is a real PITA streaming anything.
When is this problem going to be fixed?
According to the "moderators" - all that can be done - has been done on-"my beam".
They oversold it and now traffic is HEAVY. The only way it will get better - is if some of the customers (subscribers) leave (upgrade or quit).
Bkeeper
THis is from a posting (reply) to me a few days ago from Corrosive.
Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.
Thanks bkeeper1!
I wonder how they justify charging us full price when they KNOW we have a severe drop in speed.
They are still advertising GEN4.
Hey Moderators, I want a credit on my account for the substandard service. Its' been more than a month. Closer to 2 now.
Hi Lake_woman;
Years ago I asked one of the "tutors" (I believe they were called "Champions" at that time) the same question. His answer was to "Read the fine print" - it says "UP TO" such a speed. So,in reality they are not guaranteeing the speed they advertise -- only UP TO that speed. Same with the new Gen5. Also, I am sure that somewhere in the fine print is something about experiencing slower speeds if there is a lot of traffic (or some such words). So nothing we can do.
As I said, however, I have not (with one exception) had any major problems with Hughes. As a matter of fact, I was a strong supporter. Maybe there has been a change in management? They sure don't seem like the company they used to be.
Let's hope that things clear up in the future.
Bkeeper
Hi bkeeper,
I have been monitoring this site since about Sept/Oct last year. With regard to slow speed issues, I have only seen three solutions offered, none of which have anything to do with an increase in speed. They are:
1.) Offer to lower monthly bill
2.) Offer to let you out of your contract without an early termination fee.
3.) Offer to let you upgrade free of charge to Gen 5
And now there is a 4th:
4.) Recommending that you upgrade to Gen 5 but without any suggestion of doing so at no charge.
The problem with #4 is not everyone who is reporting back after having upgraded to Gen 5 is saying they're seeing an increase in speed. It appears, at least for now, that migrating to Gen 5 is a crap shoot and an expensive one at that.
It should also be noted that many of those pumping Hughes are installers.
I appreciate the fact that you have not given up and walked away. If you should do that, then all your efforts over the last month and more will have been done for nothing.
Best Curtis
Hi Moderators,Tutors;
Know you are not interested and really don't care, but, thought I'd let you know.
Report on this last weekend;
This past weekend was (as they have been lately) not a good one for streaming. Actually, Saturday was not too bad. Speed stayed right around 1Mbps. to 3Mbps, most of the day, which was just enough that there was only a little buffering.
There was one time, in the evening Saturday, when we had to use my daughter's phone's “hot-spot” to watch the end of a video. Hughes was just buffering too much – every 30-40 seconds.
I didn't even try very much to stream with Hughes on Sunday.
According to those in the know (Hughes moderators and tutors) we will just have to get used to the poor streaming during prime time.
This is from a posting (reply) to me a few days ago from CORROSIVE (One of Hughes tutors).
“Not sure what HughesNet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II”.
So, right now I am “waiting things out and hoping”. Will let you know in a few days what is happening.
Thanks,
Bkeeper
Hi;
It is about 9:00 p.m. - prime streaming time for my wife and myself. Which we have not been able to do for a while now.
I just ran a speed test - download speed was 1.75 Mbps on your website and only
422 Kbps on testmy site.
I understand the problems and am "waiting and hoping" for things to get better. But I am wondering if you have any idea of how much longer we are going to have to "wait and hope". This is really getting old.
Thanks
Bkeeper
@bkeeper1 wrote:
I understand the problems and am "waiting and hoping" for things to get better. But I am wondering if you have any idea of how much longer we are going to have to "wait and hope". This is really getting old.
If you are referring to seeing a difference due to the load being lightened by people moving from the ES17 satellite to the ES19 satellite (Gen4 to Gen5), I would expect it to be months, realistically. It not only depends on overall load, but probably even more so, the load on your gateway and individual beam.
It's one of the reasons I'm upgrading to Gen5. My peak speeds have always been lower, but they have been dropping more as of late, sometimes to sub 1Mbps levels.