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Unable to load Amazon, Problem Upstream From Modem

Sophomore

Unable to load Amazon, Problem Upstream From Modem

I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem.  The problem is across computers, users, and browsers.  I have attempted shuting off windows firewall and antivirus.  All to no avail.  Yesterday, while in the middle of browsing Amazon, images suddenly stopped loading.  Today, in addition to few or no images, Amazon tries to load at a snails pace but the CSS never fully loads.  This problem ONLY occures with Amazon and only started occuring yesterday.  I have attempted clearing cookies and cache and uninstalled all extensions and tried incongnito mode and tried both chrome and explorer, but as I said, this problem is either at the modem or upstream from it.  It doesn't matter if I'm using my laptop on wi-fi, my tower with network cable, any windows user, any browser, the problem persists.  It only affects Amazon.com.

 

amazon.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Unable to load Amazon, Problem Upstream From Modem

Good morning everyone,

 

Just got word that Amazon should be working properly now. If you made any workaround changes, please revert back to your original settings and give it a test run.

 

Thank you,

Amanda

60 REPLIES 60
Moderator

Re: Unable to load Amazon, Problem Upstream From Modem

Hi whysalives,

 

What an odd issue! I would like to bring this up with our network engineers to see what they can uncover. Just curious, do you have any success loading Amazon on a mobile app? Or have you tried loading Amazon.com on a different provider?

 

Thank you,

Amanda

New Poster

Re: Unable to load Amazon, Problem Upstream From Modem

Same problem here! Even the mobile app on my android does the same thing as does the chrome and Samsung internets. My Toshiba laptop is having the same issue. Getting very frustrated!

Re: Unable to load Amazon, Problem Upstream From Modem

Back when I owned Gen 4 (on Gen 5 now), I had similar issue but with Paypal.  For the life of me emptying cache and all that, multiple systems, etc... I could not get paypal to work.  Unplug the modem, wait a few minutes, reconnected, and walla!   it now worked.

 

Have you tried unplugging your modem and leaving unpowered for a few and trying again?  Was not sure if rebooting the modem meant a soft reset from the admin at 192.168.0.1 or a unplug.

 

TJ

Associate Professor

Re: Unable to load Amazon, Problem Upstream From Modem

Could be a corrupted DNS cache causing this.

You may want to consider disconnecting power to the modem, and your third party router, then change the DNS provider to Googles DNS.  Once you have done that, you may want to flush your DNS records on your computer.

 

 If that doesn't work, you may want to change your DNS server on your computer back to Automatic.

Assistant Professor

Re: Unable to load Amazon, Problem Upstream From Modem

Was just about to also suggest it might be a DNS problem.

I've also had a problem where Amazon wouldn't load in the past. Rebooting the modem and any other external routers fixed it right up.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator

Re: Unable to load Amazon, Problem Upstream From Modem

Thanks for all the replies! Can those with the issue give rebooting the modem/router a try? If that doesn't work, let me know. I am still waiting on an engineering reply.

 

~Amanda

Sophomore

Re: Unable to load Amazon, Problem Upstream From Modem

It does not load in safari on my ipad, but it does load in safari on my ipod touch.  Both are using the wireless router in this case.

 

I have physically unplugged the modem, router, and the coaxil to the dish for over a minute with no change in results.

 

I would like to reiterate that bypassing the router also does not change the results.

Assistant Professor

Re: Unable to load Amazon, Problem Upstream From Modem

That's curious.

Are you able to open a terminal and do a traceroute to amazon.com?

If so, could you do so and post a screenshot here?

 

Edit: Was also thinking what if you tried "rebooting" the devices you are having the problem on. Could be possible they're using a local DNS as well.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Unable to load Amazon, Problem Upstream From Modem

**CORRECTION**

 

It does not load properly on my ipod touch.  It appeared to at first, but indeed it is having difficulty rendering pages.

 

Rebooting my laptop and tower was the first thing I tried in addition to rebooting the modem.

 

Here is a trace with the router, wirelessly from my laptop:

 

trace_with_router.jpg

 

Here is a trace with a direct cable connection from the modem to my laptop:

 

trace_no_router.jpg