bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Have not heard from you. Still having same problem. What is happening? When is the new one going online or whatever? Would appreciate knowing you are still there.
Cliff
Hi Amanda;
Problem is getting WORSE - STILL NO SPEED IN EVENING!! I know you are busy - what with the changeover etc., but would appreciate it if you would at least wave as you go by. Any idea how much longer this is going to be? It is really getting old. Keep smiling -- things have to get better (I hope).
Thanks for your help
Cliff.
.
Another bad weekend. Wife says to have patience, but I am getting tired of the slow speed. We have been downloading (a lot of) movies during the times when the speed is somewhat acceptable, so that we (have a choice) (can watch them) all the way through without the constant buffering. BUT this means that I have exceeded the expected usage for this data cycle. Thank goodness I had a backup of tokens. It will all work out. I am not giving up on Hughes and you yet. Any idea of how much longer? You must have quite a mess right now. Smile, it could be worse.
Thanks,
Cliff
Is there anybody still working on my case? Other that the e-mail about "upgrading to Gen5 - I have not heard from anyone for weeks. I would appreciate an answer.
After reading the information about Gen5 -- it is not for me at this time.
We do have the current speed problem which has to be solved.
Hughes spends so much effort and money advertising for new customers it seems to me they would be better off doing a little more to take care of current customers. Then they wouldn't have so many unhappy with their service!
AND right now I am VERY unhappy.
:mansad:
Bkeeper
Still no improvement – Really SLOW in late afternoon till midnight.
The answer I was given to ("upgrade to Gen5") doesn't solve the problem. I might get more speed with Gen5 - but, I am currently on the ULTRA PLAN (which promises “up-to” 15 Mbps download speed) and really, what difference am I going to see between the 15 Mbps (I am supposed to be getting now) -- and the 25 Mbps (supposed to get - not guaranteed – how do I know the same problems won’t occur?) on Gen5? In the meantime allowable anytime data would drop from 50 G currently, down to 20 G on the Gen5 plan before a major slowdown. Please read the fine print!
Also, I would have to pay more (a lot more!!) (My monthly bill would go from approx. $90.00/month to $115.00/month for the next 12 months - and then to $145/month after that) for less service? That is an EXTRA $960.00 over the next two years! WOW!!
If I am mistaken in any of the above – please let me know.
I have been a customer of Hughes for years and (with one exception) I have always found them a decent company to do business with. However, with this last problem, there seems to be little or no effort to help. It has been weeks since any of the “technicians/moderators have bothered to respond to any of my posts or emails, and I feel that they are just hoping that by ignoring me and the problem it will go away. I am beginning to think this "slowdown" everybody seems to be experiencing was a deliberate action by Hughes to get customers to "upgrade?"..
