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Problem AGAIN with speed in evening!

Junior

Re: Problem AGAIN with speed in evening!

Still no improvement – Really SLOW in late afternoon till midnight. 

The answer I was given to ("upgrade to Gen5") doesn't solve the problem.  I might get more speed with Gen5 - but, I am currently on the ULTRA PLAN (which promises “up-to” 15 Mbps download speed) and really, what difference am I going to see between the 15 Mbps (I am supposed to be getting now) -- and the 25 Mbps (supposed to get - not guaranteed – how do I know the same problems won’t occur?) on Gen5?  In the meantime allowable anytime data would drop from 50 G currently, down to 20 G on the Gen5 plan before a major slowdown. Please read the fine print!

Also, I would have to pay more (a lot more!!) (My monthly bill would go from approx. $90.00/month to $115.00/month for the next 12 months - and then to $145/month after that) for less service? That is an EXTRA $960.00 over the next two years! WOW!!

If I am mistaken in any of the above – please let me know.  

I have been a customer of Hughes for years and (with one exception) I have always found them a decent company to do business with.  However, with this last problem, there seems to be little or no effort to help. It has been weeks since any of the “technicians/moderators have bothered to respond to any of my posts or emails, and I feel that they are just hoping that by ignoring me and the problem it will go away.  I am beginning to think this "slowdown" everybody seems to be experiencing was a deliberate action by Hughes to get customers to "upgrade?"..

 

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Tags (3)
Associate Professor

Re: Problem AGAIN with speed in evening!

bkeeper1,

Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold.  The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.

 

In our consumer business, we ended Q4 with 1,036,000 subs compared to 1,018,000 subs at the end of Q3 and 1,035,000 subs at the end of Q4 last year. As you know, Echo 17 continues to be at capacity in many beams that's constraining growth in the North American subscriber base.


Source: http://finance.yahoo.com/news/edited-transcript-sats-earnings-conference-022824375.html

Moderator

Re: Problem AGAIN with speed in evening!

bkeeper1,

 

In response to your last PM and this post, if you choose to opt out of upgrading, I cannot force that upon you. I did get the latest update from engineering this week who let me know there was maintenance done to improve performance on your beam and it was completed on March 1st. Aside from that, there is nothing further scheduled. If the service is still not satisfactory and an upgrade is not viable, the final thing I can offer you is to cancel your service without any early termination fees. 

 

Thank you,

Amanda

Junior

Re: Problem AGAIN with speed in evening!

TO anybody,technicians/moderators;

I wish someone had told me the first of March that all that could be done – had been done!  Communication has not been good.

I have been with Hughesnet since the early part of 2009 (with the exception of a few years when I tried one of their competitors).  Most of the time I have been very happy with their services.  We did have some problems two years ago, which Liz was able to solve.  My feelings about Hughes have always been (up to the present) that they cared about and did all they could for the customer (subscriber) and nobody could ask for them to do anymore. I was very much a Hughes “booster”! Unfortunately, after the last few weeks I do not feel that way.  I no longer can recommend Hughes for internet service to anyone.

Amanda, the offer of waiving the early termination fee means nothing since my current 24 months is up in just a few weeks anyway.  And, I intend to remain with Hughes and hope that the present situation improves.  It is unfortunate I am unable to upgrade to Gen5, but I cannot afford to pay an extra almost $1,000.00 over the next two years.  The only way I could afford to upgrade would be to a much smaller plan which at this time I do not think would fit my needs.

Thank you for finally getting back to me.  I will be posting regularly in the months ahead to let you know what is happening.

Bkeeper

Tags (3)
Sophomore

Re: Problem AGAIN with speed in evening!

If anyone uses wi-fi it makes the problem worse ! I have went to the sunroom and hocked up directly to the modem to make speed better ! Not perfect but better !

Senior

Re: Problem AGAIN with speed in evening!

I am in South Carolina and am having the same S L O W problem. It's been happening for weeks. It is a real PITA streaming anything.

 

When is this problem going to be fixed?

Highlighted
Junior

Re: Problem AGAIN with speed in evening!

According to the "moderators" - all that can be done - has been done on-"my beam".

They oversold it and now traffic is HEAVY.  The only way it will get better - is if some of the customers (subscribers) leave (upgrade or quit).

Bkeeper

 

THis is from a posting (reply) to me a few days ago from Corrosive.

Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold.  The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.

Senior

Re: Problem AGAIN with speed in evening!

Thanks bkeeper1!

I wonder how they justify charging us full price when they KNOW we have a severe drop in speed.

They are still advertising GEN4.

Hey Moderators, I want a credit on my account for the substandard service. Its' been more than a month. Closer to 2 now.

Junior

Re: Problem AGAIN with speed in evening!

Hi Lake_woman;

Years ago I asked one of the "tutors"  (I believe they were called "Champions" at that time) the same question.  His answer was to "Read the fine print" - it says "UP TO" such a speed.  So,in reality they are not guaranteeing the speed they advertise -- only UP TO that speed.  Same with the new Gen5.  Also, I am sure that somewhere in the fine print is something about experiencing slower speeds if there is a lot of traffic (or some such words).  So nothing we can do.

As I said, however,  I have not (with one exception) had any major problems with Hughes. As a matter of fact, I was a strong supporter. Maybe there has been a change in management?  They sure don't seem like the company they used to be. 

Let's hope that things clear up in the future.

Bkeeper

Tags (2)
Sophomore

Re: Problem AGAIN with speed in evening!

Hi bkeeper,

 

I have been monitoring this site since about Sept/Oct last year. With regard to slow speed issues, I have only seen three solutions offered, none of which have anything to do with an increase in speed. They are:

 

1.) Offer to lower monthly bill

2.) Offer to let you out of your contract without an early termination fee.

3.) Offer to let you upgrade free of charge to Gen 5

 

And now there is a 4th:

4.) Recommending that you upgrade to Gen 5 but without any suggestion of doing so at no charge.

 

The problem with #4 is not everyone who is reporting back after having upgraded to Gen 5 is saying they're seeing an increase in speed. It appears, at least for now, that migrating to Gen 5 is a crap shoot and an expensive one at that.

 

It should also be noted that many of those pumping Hughes are installers.

 

I appreciate the fact that you have not given up and walked away. If you should do that, then all your efforts over the last month and more will have been done for nothing.

 

Best Curtis