Forum Discussion
Problem AGAIN with speed in evening!
.68 on your test a few minutes ago. Very slow in evening below 1.0 at times -- buffering, etc. check testmy site and your site the last couple of days. Speed acceptable in morning. I know traffi...
bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
According to the "moderators" - all that can be done - has been done on-"my beam".
They oversold it and now traffic is HEAVY. The only way it will get better - is if some of the customers (subscribers) leave (upgrade or quit).
Bkeeper
THis is from a posting (reply) to me a few days ago from Corrosive.
Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.
Thanks bkeeper1!
I wonder how they justify charging us full price when they KNOW we have a severe drop in speed.
They are still advertising GEN4.
Hey Moderators, I want a credit on my account for the substandard service. Its' been more than a month. Closer to 2 now.
Hi Lake_woman;
Years ago I asked one of the "tutors" (I believe they were called "Champions" at that time) the same question. His answer was to "Read the fine print" - it says "UP TO" such a speed. So,in reality they are not guaranteeing the speed they advertise -- only UP TO that speed. Same with the new Gen5. Also, I am sure that somewhere in the fine print is something about experiencing slower speeds if there is a lot of traffic (or some such words). So nothing we can do.
As I said, however, I have not (with one exception) had any major problems with Hughes. As a matter of fact, I was a strong supporter. Maybe there has been a change in management? They sure don't seem like the company they used to be.
Let's hope that things clear up in the future.
Bkeeper
Hi bkeeper,
I have been monitoring this site since about Sept/Oct last year. With regard to slow speed issues, I have only seen three solutions offered, none of which have anything to do with an increase in speed. They are:
1.) Offer to lower monthly bill
2.) Offer to let you out of your contract without an early termination fee.
3.) Offer to let you upgrade free of charge to Gen 5
And now there is a 4th:
4.) Recommending that you upgrade to Gen 5 but without any suggestion of doing so at no charge.
The problem with #4 is not everyone who is reporting back after having upgraded to Gen 5 is saying they're seeing an increase in speed. It appears, at least for now, that migrating to Gen 5 is a crap shoot and an expensive one at that.
It should also be noted that many of those pumping Hughes are installers.
I appreciate the fact that you have not given up and walked away. If you should do that, then all your efforts over the last month and more will have been done for nothing.
Best Curtis
Appreciate you too;
Bkeeper
