bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Hi bkeeper,
I have been monitoring this site since about Sept/Oct last year. With regard to slow speed issues, I have only seen three solutions offered, none of which have anything to do with an increase in speed. They are:
1.) Offer to lower monthly bill
2.) Offer to let you out of your contract without an early termination fee.
3.) Offer to let you upgrade free of charge to Gen 5
And now there is a 4th:
4.) Recommending that you upgrade to Gen 5 but without any suggestion of doing so at no charge.
The problem with #4 is not everyone who is reporting back after having upgraded to Gen 5 is saying they're seeing an increase in speed. It appears, at least for now, that migrating to Gen 5 is a crap shoot and an expensive one at that.
It should also be noted that many of those pumping Hughes are installers.
I appreciate the fact that you have not given up and walked away. If you should do that, then all your efforts over the last month and more will have been done for nothing.
Best Curtis
Appreciate you too;
Bkeeper
