Problem AGAIN with speed in evening!

Hi Amanda;
It has been the same story. Speed drops in late afternoon and early evening to 400 KBS - 800 KBS, and then around 11:00 p.m. to Midnight they go back up to 10 to 12 MBS.  Just when we are settling down to watch something on Netflix, we can't - lots of buffering.  took half an hour to watch seven minutes the other night. Hope they get it fixed soon.  I would guess they have "oversold".  Too many people on the network and everybody suffers.
Thanks,
Cliff

Hey Cliff

Just looking at your overall chart I can see the top speeds have plateaued and gotten significantly lower. I've let the engineer on the case know about this and provided him the new data. Depending on where you live, we might be able to get you on Gen5 very soon and solve it that way.

Thanks
Amanda

Hi bkeeper,

I am sorry to hear you are having this problem again. Last time Liz escalated this for you and seems that we had it resolved. I checked your old Testmy.net URL but don't see any recent results. Can you provide me a URL to some newer speed tests on testmy.net so that I can send this back to engineering?

Thank you
Amanda

Hi Amanda,
The testmy site is:

   http://testmy.net/quickstats/bkeeper       

Hope this helps -- The speed was really bad last night. Down to 200 KBS or so for hours.

Appreciate your help,

bkeeper     

       
          

Hi bkeeper

Thank you so much for the quick turnaround on getting me this! I had a draft e-mail ready for engineers in my mailbox and just put in your information and sent it. I hope they can give me some information today or tomorrow morning.

Thanks again
Amanda

Hi Amanda;
Last night was BAD again!  You might check the testmy page.  As you can see, by late evening it was down to around 200 KBS, then around midnight shot up to 10-11 MBS.  Same pattern as every night.  Also daytime speeds (while acceptable), are not what they were just a few months ago.  I started noticing a deterioration a few months ago.Hope we can get this fixed again.
Thanks,
bkeeper

Hi Amanda;
What are they doing?  Any word yet on when it will be fixed?  Last night it was the same again.  I checked the speed at 1:19 in the afternoon and it was doing fine it was 12 MPS , but, by 7:13 p.m. it had plummeted to .31 (351 KBS)  where it stayed until midnight or so (at 11:31 p.m. it was still .82 (820 KBS).  Sometime after midnight it went back to normal - and at 4:00 this morning it was 10.9 MBS. The chart at my testmy site shows a very good image of what is happening every evening.

Thanks,

Cliff

Hi Cliff

I don't have an exact time frame for getting word back, but I've just pinged them for feedback. I'll let you know once we have any news to share. While we continue to work on your case, I've credited your service fee for March. Your patience is much appreciated.

Thank you,
Amanda

Hi Amanda;
Problems happen.  Your staff (you and Liz) have made the "bad" times bearable.
I have confidence you will get this solved quickly.  I will probably email you regularly with daily results of my speed tests, until this is solved.  Keep me informed as to what is happening on your end please.
Thanks,
Cliff

Hi Amanda;
THE WEEKEND WAS HORRIBLE!  We seldom got above 800 or so KBS.  Starting Friday afternoon the speed dropped to almost nothing.  It has only been between approx. midnight and 5 a.m. that we had any decent speeds   Check out my testmy site). Now It is early Monday morning and finally some decent speeds.  I hope they get this taken care of SOON.
Thanks,
Cliff