Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so forth for so on. The last speed test ive done using the speed test on this site says my download speed was 0.35, and upload was 2.36. Im out of data in the day time, but ive still got about 3GB of night time data, as in, as I post this. I was barely able to get to this website
Ive rebooted my modem several times from the control panel, and ive unplugged it, let it sit for 10 minutes, and replugged. No improvement. My signal strength is 105 as I post this, there are no weather issues in my area, and my modem is looking perfectly fine, as in, no strange lights or anything
Furthermore, on the morning of the 13th after about 10AM, it picked up speed and ran at normal speeds. Having the same issues on another computer thats directly plugged into the modem. I havent tried using other online devices to check it though!
So is there maintence or issues at Hughes?
Thanks for your time! Hope this can be fixed, this is barely better than dial up right now
Heres my speed stats, im doing further testing! At this point, as suggested, ive stopped doing the testing since im in FAP condition, and with the 25MB size, its not even downloading. Speeds are at 40kB/s, and theres a lot of issues connecting. Still no obvious issues with my modem, and the speeds are the same using wifi or a wired ethernet connection, and ive tested on multiple devices and multiple browsers. The issue started sometime last week, and was fairly transitory, but became worse. On Saturday morning, when I made this topic, it fixed itself until 4AM Monday morning, after a storm rolled through. My current state code as of this edit is 24.1.1, but I had data during the beginning of the slowness issues so that should not be the issue. Hope we get some investigation going soon!
Solved! Go to Solution.
Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
From what Liz says, it seems the issue is heavy traffic on the network. This will be very noticeable to you if you're in FAP.
You got it, Danny89!
Oh god, I accepted a solution, and its solved, but I dont want to waste for another topic...
I just noticed that my BONUS ZONE time has ended early, that my bonus time doesnt start again for 18 hours 7 minutes, at the time I saw it was 7:53AM Eastern Time
Has there been a time change or was there a glitch?
Not that its a big issue or anything, I just got weirded out by it after checking my data after doing a speed test
The bonus zone is always 2 am to 8 am local time. Maybe what you saw was a bit delayed in updating, but the bonus zone times have not changed.
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