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Severe speed issues, is there an issue at Hughes?

Danny89
Sophomore

Re: Severe speed issues, is there an issue at Hughes?

Not sure when it started running correctly, but its been running well since yesterday, and my data turns over at midnight so that should work fine!

At this point with how its been going and what testing has been done, is it safe to assume that its not an issue with my equipment, or an issue with the entire Hughes system(communications with the satellite or something wrong at the ground station), and just that theres a heavy overload going on at certain times?

Its absolutely brutal, but if there is an overload, thats all there is to it

maratsade
Distinguished Professor IV

Re: Severe speed issues, is there an issue at Hughes?

From what Liz says, it seems the issue is heavy traffic on the network. This will be very noticeable to you if you're in FAP. 

Liz
Moderator
Moderator

Re: Severe speed issues, is there an issue at Hughes?

You got it, Danny89!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Danny89
Sophomore

Re: Severe speed issues, is there an issue at Hughes?

Oh god, I accepted a solution, and its solved, but I dont want to waste for another topic...

I just noticed that my BONUS ZONE time has ended early, that my bonus time doesnt start again for 18 hours 7 minutes, at the time I saw it was 7:53AM Eastern Time

Has there been a time change or was there a glitch?

Not that its a big issue or anything, I just got weirded out by it after checking my data after doing a speed test

maratsade
Distinguished Professor IV

Re: Severe speed issues, is there an issue at Hughes?

The bonus zone is always 2 am to 8 am local time.  Maybe what you saw was a bit delayed in updating, but the bonus zone times have not changed.