Hopefully you'll see something from one of the reps on here by tomorrow, as they're off during the weekends.
While adjusting it yourself might be tempting, it's actually very easy to make it worse, and that's coming from someone who did just that. Back in around 2017 or 2018, when I had Gen4, my signal was a bit lower than it had been when it was first installed. And by a bit I mean maybe three or four, not anything major and nothing that would cause any problems. But being adventuresome and probably a little bored and the time, and being mechanically inclined, I figured I'd go out and fine tune it. And mine was on a pole in my yard, not on the roof. The first adjustment completely threw it off the satellite, and it took about three hours of fiddling with it to finally find it again. Even worse, the signal was lower than before I started messing with it. Thankfully, I didn't screw it up so badly that a tech was needed to fix it, but the lesson was definitely learned. 🤣
