Forum Discussion

eco's avatar
eco
Junior
5 months ago

Slow Speeds What's Up ?

The last 2 days buffering has become a problem. 8:30 Pm pst. Ok the next morning, now again, about 4 Pm pst. 8.25.2024 . There was sporadic service days before , it seems to be more frequent. Speed...
Performance
slow
speeds
Remy's avatar
Remy
Moderator
5 months ago

eco,

 

Thank you for reaching out! Are you still experiencing these speed issues?

 

Thanks,

Remy

  • eco's avatar
    eco
    Junior
    5 months ago

    Hi Remy, Yes still have a problem, I couldn't run a hughes speed test last nite , that bad. I ran 3 testmytest.com speed tests, the average was 280kps.

    As you can see, there is still a problem. Thanks

    • Remy's avatar
      Remy
      Moderator
      5 months ago

      eco,

       

      Thank you for providing those speed test results! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. This would likely explain the ongoing speed issues. We've decided as a courtesy to dispatch a technician to do a full review of your site due to this.

       

      The tech will reach out to schedule and confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online (https://my.hughesnet.com/support/faq/879/?Make%20changes%20to%20your%20upcoming%20appointment%20). Please let us know how the site visit goes!

       

      Thanks,

      Remy

      • eco's avatar
        eco
        Junior
        5 months ago

        Thanks Remy, as usual my Hughes experience is da best 🙂