Slow Speeds What's Up ?

[eco]

The last 2 days buffering has become a problem.

8:30 Pm pst. Ok the next morning, now again, about 4 Pm pst. 8.25.2024 . There was sporadic service days before , it seems to be more frequent.

Speeds tests show 300 KPS or slower. What's up ?

Thanks

[Remy]

eco,

Thank you for reaching out! Are you still experiencing these speed issues?

Thanks,

Remy

[eco]

Hi Remy, Yes still have a problem, I couldn't run a hughes speed test last nite , that bad. I ran 3 testmytest.com speed tests, the average was 280kps.

As you can see, there is still a problem. Thanks

[Remy]

eco,

Thank you for providing those speed test results! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. This would likely explain the ongoing speed issues. We've decided as a courtesy to dispatch a technician to do a full review of your site due to this.

The tech will reach out to schedule and confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online (https://my.hughesnet.com/support/faq/879/?Make%20changes%20to%20your%20upcoming%20appointment%20). Please let us know how the site visit goes!

Thanks,

Remy

[eco]

Thanks Remy, as usual my Hughes experience is da best 🙂

[eco]

Another day, and speeds appears to have returned. If this was an onsite problem, how could it self fix? This morning's speeds-

[eco]

Well, later in the day now from this morning's good speeds.

[eco]

Got an email asking if I accepted the solution- um...don't know.

I had a courtesy tech visit Friday. He didn't find anything obvious, only a slight tweak of the dish aim.

I told him speeds are good as the tests show in the early Am, then degrade. How much degradation is acceptable?

Are we back to a congestion problem as with Gen5 ?

He said if they want, he can come back and change the horn radio, and modem. It's up to you, unless what I have is normal, the degradation of speeds later in the day. I'm not buffering yet, always use 360 dpi not trying for HD, that never is possible. Any reply is appreciated. Thanks

[Remy]

eco,

Thank you for reaching back out! We're sorry to hear the technician visit didn't seem to fully resolve the issue. In regards to the speed degradation, you should still expect a small change during peak hour usage, but not a degradation to that level, or during the times you've highlighted. It doesn't seem your beam is currently experiencing issues, as we'd be able to identify if you're experiencing a high amount of congestion in the area, or if the beam itself is experiencing technical issues. I'll have your case escalated, so our team can take a further look into it! We'll let you know when we receive an update. Please let us know if and at what time the service degrades tonight.

Thanks,

Remy

[eco]

Remy- Thanks for your quick reply. I'll take speed tests at noon, and later in the day.  The degradation is considerable comparing mornings to evenings on 9.2 so far todays speeds are:

[eco]

Remy -

Speed did degrade some as the data shows later in the day, but not that bad. Thanks

Here's the data for 9.4 Am -

[eco]

Today-9.5 report shows poor performance. Last nite very slow, this Am markedly slow compared to other mornings at this time. No other apps were running. I doubt congestion at 4:40 Am Pst . What's up? Thanks

[Remy]

eco,

Thank you for the update! I will pass this along. Just to make sure, are you experiencing any state codes when experiencing these slower speeds?

Thanks,

Remy

[eco]

Remy- the state code was 0.00

Here's a summary- Thanks

[eco]

9.13.24 I have had 2 calls from Hughes tier4 support. Javier yesterday,  and Ephraim today. It appears our beam is having some congestion problems (who knew) ? with all the ads (ugh). No Mas !

Ephraim had me reset the modem, and check the state codes, he was great. I have a new pin for next week, and the tier 4 phone #.

I cannot say enough how great Hughes has been for me. I have never had such a support response (Dish Tv also great) , but Hughes- Wow.

Thanks to all who are trying to get it right. You are the best!

[eco]

Update 9.19

I test in the mornings before 4:45 Am pst, and get 37mps or better. This is consistent.

On 9.18 evening-

We had an outage for a few minutes at 7:20 pst.

After restoration, I tried a Hughes speed test , I was unable to perform- too slow. I went to testmytest.com the results-

[eco]

Sadly degradation of speeds tonite before 7 Pm pst.

Hughes wasn't able to perform a speed test.

Testmytest speeds -

[eco]

The last few days, starting at noon, and in the afternoon, evening, even a downtime for about 5 mins . I have had slow speeds. At 4:30 pst , I noticed problems, I used Testmytest speed tests- 3 all under 300 mps. A state code  on the control Center showed 12.1.12 . A search showed this code as a transmit problem , the post date was 2 years ago. Are the gen 6 modem state codes the same? 

I appreciate the response from Hughes regarding this degradation of service. Thanks

[eco]

6.27 7Pm pst I was unable to run Hughes speed tests, after slow speeds. I was unable to post here .

The state code was 12.1.12. This is the usual now in evenings. Mornings service is restored, with 30+ mps. It appears congestion is the culprit ?

[eco]

As of 2 Pm pst 9.28 Testmytest speed is 300 mps down to 175.

The state code is 0.0.0 .

Is the problem congestion, over subscriptions to Hughes, or a technical problem?

I so enjoy the ads on Tv for Hughes 😞

[GabeU]

The speed is 300Mbps down?