Slow Speeds What's Up ?
The last 2 days buffering has become a problem. 8:30 Pm pst. Ok the next morning, now again, about 4 Pm pst. 8.25.2024 . There was sporadic service days before , it seems to be more frequent. Speed...
Forum Discussion
Today-9.5 report shows poor performance. Last nite very slow, this Am markedly slow compared to other mornings at this time. No other apps were running. I doubt congestion at 4:40 Am Pst . What's up? Thanks
eco,
Thank you for the update! I will pass this along. Just to make sure, are you experiencing any state codes when experiencing these slower speeds?
Thanks,
Remy
Likely a combination of things:
1. It's football season - people stream games. Congestion always increases every fall, especially on Thus evening, and all day Sat/Sun.
2. The weather has been crummy - more people indoors trying to use internet.
3. Hurricanes and general rainy weather (not to mention falling leaves) contributing to poor links between dish and satellite, as well as satellites to ground stations. When links are poor, it causes an increase in repeated packet sends, which inherently increases congestion. You might not be in an affected area, but consider that multiple users around the country that are also routed to your ground station might.
Remy- the state code was 0.00
Here's a summary- Thanks
9.13.24 I have had 2 calls from Hughes tier4 support. Javier yesterday, and Ephraim today. It appears our beam is having some congestion problems (who knew) ? with all the ads (ugh). No Mas !
Ephraim had me reset the modem, and check the state codes, he was great. I have a new pin for next week, and the tier 4 phone #.
I cannot say enough how great Hughes has been for me. I have never had such a support response (Dish Tv also great) , but Hughes- Wow.
Thanks to all who are trying to get it right. You are the best!
Update 9.19
I test in the mornings before 4:45 Am pst, and get 37mps or better. This is consistent.
On 9.18 evening-
We had an outage for a few minutes at 7:20 pst.
After restoration, I tried a Hughes speed test , I was unable to perform- too slow. I went to testmytest.com the results-
Sadly degradation of speeds tonite before 7 Pm pst.
Hughes wasn't able to perform a speed test.
Testmytest speeds -
The last few days, starting at noon, and in the afternoon, evening, even a downtime for about 5 mins . I have had slow speeds. At 4:30 pst , I noticed problems, I used Testmytest speed tests- 3 all under 300 mps. A state code on the control Center showed 12.1.12 . A search showed this code as a transmit problem , the post date was 2 years ago. Are the gen 6 modem state codes the same?
I appreciate the response from Hughes regarding this degradation of service. Thanks
6.27 7Pm pst I was unable to run Hughes speed tests, after slow speeds. I was unable to post here .
The state code was 12.1.12. This is the usual now in evenings. Mornings service is restored, with 30+ mps. It appears congestion is the culprit ?
As of 2 Pm pst 9.28 Testmytest speed is 300 mps down to 175.
The state code is 0.0.0 .
Is the problem congestion, over subscriptions to Hughes, or a technical problem?
I so enjoy the ads on Tv for Hughes 😞
The speed is 300Mbps down?
I think it's 0.3 Mbps.
