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Slow download speed day four

Freshman

Slow download speed day four

I have coem to this forum in the hopes of reaching someone who an assist me in reaching someone who can troubleshoot this isue with me live or provide a technical explanation for the speeds I am seeing. This is day four for me. In this time I have spent six and half hours on the phone and four hours with installers wihtout reaching even the 3 Mbps throttled speed advertised. 

 

https://testmy.net/db/_iMaI6HM5.JT~TYN_hs

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Moderator
Moderator

Re: Slow download speed day four

Hi todreich,

 

Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.

 

Thanks!

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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14 REPLIES 14
Distinguished Professor III

Re: Slow download speed day four

You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Freshman

Re: Slow download speed day four

Thank you that reply. I have followed those steps. I have over 30 tests run in last fours days. How would you like the data from those tests?

@maratsade wrote:

You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607




Distinguished Professor III

Re: Slow download speed day four

Please post the URL to your Testmy.net's "My Results" page. 

 

EDIT: here's your URL: https://testmy.net/quickstats/dwilliford

 

Your test sizes are incorrect -- please read the instructions for how to run the tests; otherwise they won't be accepted for troubleshooting. 

Freshman

Re: Slow download speed day four

Hey, thank you for the reply. I am going back and trying again. I think that the documentation at https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance is out of date a bit? The documentation and the testmt.net site do not appear match?

 

 I have run two more tests selecting "Download" and "manual selction 25 MB".  Is this appropriate?

 

 

Distinguished Professor III

Re: Slow download speed day four

These are the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

Just follow those and you'll be all right. 

Freshman

Re: Slow download speed day four

Cool. I have read those and I think that I am on the right track. The last few tests put me in the range (about 3Mbps) that tech support was seeing on my last call. This is wonderful.

  It would be helpful to me to better undertsand why a 25 MB downlaod chunk (which multithreading enabled) is showing greater speeds than the automated test. Maybe it's because of burst transmision over multiple threads? I don't know. I am just guessing at that based on what I saw for single thread downloads which seemed ot have a single spike along the downloard timeline and zero else. What resources are available that describe how Hughesnet handles traffic?  

 Now I am closer to being on the same page! 

 Are you able, from your end to detect anything that would indicate in my last tests that point toward possible issues? (It is not clear what resources you have at your disposal) 

 Thank you! 

Distinguished Professor III

Re: Slow download speed day four

The HughesNet staff on this site will be back tomorrow. They're here during business hours, M-F.  They can run remote diagnostics on your modem to see if something's amiss. 

Freshman

Re: Slow download speed day four

Cool beans. This exchange has been fruitful. I thank you for this. I am off to bed, I hope the rest of your evening is wonderful!

 

Until tomorrow!   : )

Associate Professor

Re: Slow download speed day four

I've always noticed that acceleration from the gateway seems to work faster over time on average. This is mainly because of the initial 5-600ms delay(s - multiple, depending upon how many hits are needed to get started). This becomes mathematically more negligible for longer downloads as the speed of the actual download is much faster than the initial delay.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.