Hi todreich,
Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.
Thanks!
-Liz
You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Thank you that reply. I have followed those steps. I have over 30 tests run in last fours days. How would you like the data from those tests?
maratsade wrote:
You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Please post the URL to your Testmy.net's "My Results" page.
EDIT: here's your URL: https://testmy.net/quickstats/dwilliford
Your test sizes are incorrect -- please read the instructions for how to run the tests; otherwise they won't be accepted for troubleshooting.
Hey, thank you for the reply. I am going back and trying again. I think that the documentation at https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance is out of date a bit? The documentation and the testmt.net site do not appear match?
I have run two more tests selecting "Download" and "manual selction 25 MB". Is this appropriate?
These are the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Just follow those and you'll be all right.
