Forum Discussion
Slow download speed day four
Hi todreich,
Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.
Thanks!
-Liz
Cool. I have read those and I think that I am on the right track. The last few tests put me in the range (about 3Mbps) that tech support was seeing on my last call. This is wonderful.
It would be helpful to me to better undertsand why a 25 MB downlaod chunk (which multithreading enabled) is showing greater speeds than the automated test. Maybe it's because of burst transmision over multiple threads? I don't know. I am just guessing at that based on what I saw for single thread downloads which seemed ot have a single spike along the downloard timeline and zero else. What resources are available that describe how Hughesnet handles traffic?
Now I am closer to being on the same page!
Are you able, from your end to detect anything that would indicate in my last tests that point toward possible issues? (It is not clear what resources you have at your disposal)
Thank you!
The HughesNet staff on this site will be back tomorrow. They're here during business hours, M-F. They can run remote diagnostics on your modem to see if something's amiss.
Cool beans. This exchange has been fruitful. I thank you for this. I am off to bed, I hope the rest of your evening is wonderful!
Until tomorrow! : )
Good morning todreich,
I see it's your first post here, so welcome to the community! Thanks for working with the community so far with those speed tests. I'd like to run diagnostics on your site to ensure the HughesNet equipment is working normally, so please private message (PM) me your account number (SAN) or the phone number associated with the account.
What prompted you to run speed tests in the first place? Were you trying to stream? Do general web browsing?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hey Liz,
Will do! PM heading your way. : )
EDIT: I like to baseline service when I start them. When I got home the first thing I did was log into the modem, shut off wifi, and start running speed tests. As it turns out I was running the tests incorrectly so my results were skewed badly. This was compounded by one device being able to surf, but once more devices were added the available bandwidth was insufficient for any activity. This was way below the behaviour I was expecting so I I went trying to see what was happening. Fortunately I wound up here and found a more expressive and informative support.
I got your message, todreich, thanks! Please check your PMs.
-Liz
Hi todreich,
Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.
Thanks!
-Liz
