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Maui1957
Freshman

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests through testmy.net- 

Time                                                      Speed              rovider Size 

9/29/20 3:34:50 pm 1.89 Mbps 236 kB/sHughes 2.2 MB   
9/29/20 10:11:29 am 805 kbps 101 kB/sHughes 25 MB   
9/29/20 9:48:54 am 1.25 Mbps 156 kB/sHughes 2.6 MB   
9/29/20 9:42:27 am 1.46 Mbps 183 kB/sHughes 2.5 MB   
9/29/20 9:41:18 am 2.48 Mbps 310 kB/sHughes 1.7 MB   
9/29/20 9:38:24 am 1.05 Mbps 131 kB/sHughes 2.5 MB   
9/29/20 9:36:43 am 1.54 Mbps 192 kB/sHughes 2.5 MB   

 

I was told everything is fine however these appear to be really slow. I read that someone did a modem hard reset and it seemed to help his situation. Is that something I can perform without support. Appreciate any feedback

1 ACCEPTED SOLUTION

Hi Maui1957, 

 

Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

24 REPLIES 24

Are there actually any particular cases or has everyone realized it is as good as it is going to get and there is no need to complain? Is anyone totally happy? Saying that it is still better than my alternative.

maratsade
Distinguished Professor IV

You are piggybacking on someone else's tech ticket.  Since your question is general, you should move your post to https://community.hughesnet.com/t5/General-Discussion/bd-p/General

Click the blue "Start a topic button" and start typing, or copy what you have here and paste it there. 

stevef
Junior

Look at this one. I thought I can watch the live debate, It's a historical event. Watching it 360p, 300 Kb/s would be enough for that, even 200 Kb/s. Well, I got 7.8 Kb/s. It's literally dial-up speed from 1995.. 😞 

 

netspeed-1.jpg

GabeU
Distinguished Professor IV

@stevef 

 

If you need help with a speed issue, please start your own topic.  Please do not piggyback on the topics of others seeking help.