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bronccat's avatar
bronccat
Junior
6 years ago
Solved

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

bronccat's avatar
bronccat
Junior
6 years ago
On thehome page following that link I see only diagnostic code? 0s then 0005
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

If you're on the modem's home page, click on System Status.  When you get to the system status page, look for the number next to State Code (located in the System Summary box).  The code that indicates everything's working as it should is 0.0.0.