Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Why don't you post your test results from Testmy? Do you want to work on the issue or just complain about it? You have a great opportunity here to reach people in corporate headquarters, and you haven't provided one iota of real evidence for your speed issues. 

 

Do you have HughesNet Voice? That's their VOIP technology -- the system doesn't work without it.  

 

Is there another service you can consider instead of HughesNet?

bronccat's avatar
bronccat
Junior
5 years ago
I just want to complain 🙄

Look, I know you're "highly rated" and I appreciate your insight but if you aren't going to read the previous comments - what's the point? As stated above I DON'T HAVE AN ETHERNET CABLE at the moment.

As for their VOIP service, I don't have it. I have another VOIP and the DL is so slow that I cannot utilize it. Again, stated above.

And again - you keep going back to baseline issues (like wifi traffic, etc) when I have clearly posted that I've addressed this.

I don't know what else to say. I want to appreciate your help - but then again I don't need your apologist diatribe.

Again, the facts.

Wifi testing on Testmy is consistently 1 mb or less across different wifi devices - with no other wifi traffic. I have no ethernet cable at the moment and I cannot call because the DL is too slow.

UL has been fine the entire time. DL was fine for one day (20 mbps) since last friday. All other tests have been around 1 mbps.

Sure I can post the testmy log but it's all wifi so it "doesn't count"

You can't help someone if you completely ignore the information they are providing. If you want to help me, great. If not, move along.