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Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
If you do that you will be dead in the water until it is re-registered with the help of an authorized tech.
That should only be done as a last resort and while on the phone with said tech.
Not necessarily.
You're assuming it's a problem with the modem. To me it sounds like something/things local that is/are using the modem. They've already isolated everything between the modem, satellite and internet as being fine, and that's the only logical thing left.
Look, I'm not going down that road. There are literally 10 pages of it. Unless you begin to accept that there is something in the way either your devices are configured and/or the way your modem is configured to talk to them, there's no point. What I do know is that wholesale resetting the modem is a bad idea and will make things worse for you.
Good morning bronccat,
No factory resetting the modem unless suggested by our engineers here at corporate. Just let me know when you plan to be on site next so I can give the engineers a heads up. Thanks!
-Liz
I will let you know. Hopefully on Wednesday. Will they be able to communicate with me via email or text (VOIP Text)?
Thank you, I will tell them to prep for Wednesday. They will be monitoring your site, no need for any communication. Should anything change, please let me know.
-Liz
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
If your tests are being automatically backed down to a size smaller than 25MB, then you may need to check the option for 'No Forward' to keep the test size at 25MB. This is an image GabeU posted a bit back for someone else.
I am not sure if you are using the automatic testing or not, but you want the 25MB size for the download tests.
If you're trying to reconcile what it shows on the daily parts of the monthly usage graph with what your total usage is showing, it may very well be off. A month or so back a few of us noticed that the monthly graphs weren't reporting data usage properly on their breakdowns. HughesNet is aware of the issue and it's been escalated to the engineers.
The total usage still appears to be correct, however, as in the data level "donuts", with the "X used of X in your plan" and the percentage used indicator, but the monthly breakdown is being goofy. I just noticed on my monthly usage graph that the dates aren't even correct now for my data cycle.
It's the Gremlins I tell ya, Gremlins!!! Just kidding, and just a little levity for what is no doubt a bit frustrating. 🙁
Why don't you post your test results from Testmy? Do you want to work on the issue or just complain about it? You have a great opportunity here to reach people in corporate headquarters, and you haven't provided one iota of real evidence for your speed issues.
Do you have HughesNet Voice? That's their VOIP technology -- the system doesn't work without it.
Is there another service you can consider instead of HughesNet?
The first thing is to locate that cable to directly connect to the modem. If you turn off the WiFi without having the cable, you may have some trouble 🙂
After you have the cable hookup, you can proceed to following steps in that link maratsade sent.
That 36Mbps is a number from the log giving an idea of how much bandwidth it is seeing. In general, it dips down at busy times of the day or there are communication issues. Given that clear codes we saw earlier it seems things are working good. And if you are on beam 82, then I would have expected such a high number at 6pm even though it is approaching "prime time" for satellite usage because I am on beam 82, and it has been very smooth and fast for the last couple of days.
With the test results, it should shed some light on the next step.