Forum Discussion

Reggie's avatar
Reggie
Teaching Assistant
7 years ago

Speed

This is just too much. Or should I say too slow?

 

https://testmy.net/quickstats/Reggie59

I have done all the troubleshooting. Checked gateway weather clear.

What do I do next?

Performance
  • Liz's avatar
    Liz
    7 years ago

    Ah ok thanks for the added clarification, looking forward to the test results.

     

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Reggie,

     

    Thanks for posting. I pulled up your account and ran diagnostics. For the most part your system looks fine, however I would like to make an adjustment to your modem to check on something. Please let me know when I may make this adjustment, as this will temporarily and briefly kick you offline.

     

     

    • Reggie's avatar
      Reggie
      Teaching Assistant
      7 years ago

      Any time that is good for you will work for me.

       

      Thank you for the quick response.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Thanks Reggie, I'm done with the adjustments. Please let me know if those slow speeds are persisting, right now our diagnostics are showing above your Gen 4 plan speeds:

         

        Execution time: 2018-04-09 21:17:39
        Upload speed (kb/sec): 617.899
        Download speed (kb/sec): 14547.391
        Round trip ping time (msec): 576
        Packet loss rate (%): 0

         

        Plus your two latest testmy.net speed tests from today exceed even this download test result. Please let me know.