Speed

[Reggie]

This is just too much. Or should I say too slow?

https://testmy.net/quickstats/Reggie59

I have done all the troubleshooting. Checked gateway weather clear.

What do I do next?

[Liz]

Hi Reggie,

Thanks for posting. I pulled up your account and ran diagnostics. For the most part your system looks fine, however I would like to make an adjustment to your modem to check on something. Please let me know when I may make this adjustment, as this will temporarily and briefly kick you offline.

[Reggie]

Any time that is good for you will work for me.

Thank you for the quick response.

[Liz]

Thanks Reggie, I'm done with the adjustments. Please let me know if those slow speeds are persisting, right now our diagnostics are showing above your Gen 4 plan speeds:

Execution time: 2018-04-09 21:17:39
Upload speed (kb/sec): 617.899
Download speed (kb/sec): 14547.391
Round trip ping time (msec): 576
Packet loss rate (%): 0

Plus your two latest testmy.net speed tests from today exceed even this download test result. Please let me know.

[Reggie]

The speeds start dropping after 5PM. I will do a few speed test later tonight.

Thank you & have a good night.

[Liz · Accepted solution]

Ah ok thanks for the added clarification, looking forward to the test results.

[Liz]

Hi Reggie, 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.