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State Code 23.1.1

Jeff_T
Sophomore

State Code 23.1.1

Hi, I am 40 days into my Gen 5 plan and for the last 20 I have been suffering an intermittent problem. I will log into my computer in the morning and have no internet connection. The system light on the modem will be out and the other 5 will be lit. The system state code will be 23.1.1 TCP acceleration is down or other times it will say TCP acceleration is degraded and the gateway test will tell me I have no connection to the gateway. This fault has been present at least 12 times in the last 20 days, reboot does not seem to clear it so I end up disconnecting power for 10 minutes and after powering back up I can usually get online. Calling tech support can be frustrating because the first line of techs just want to get you back up and running, which is fine but this I am able to do myself, so getting to a higher level of support is not easy. When I did talk with the higher level techs they got online and did some software checks which never really helped and they ended up sending a replacement modem which hasn't helped either but at least that item can be eliminated now. Have you guys seen this issue before and perhaps know of a solution, my speeds sometimes seem a little low and I don't know if thats related but I didn't want to discuss that until the TCP thing was sorted.

thanks Jeff

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Accepted Solutions
Jeff_T
Sophomore

Re: State Code 23.1.1

@Liz arranged for a tech to come out and adjust my dish a little over a week ago which seems to have resolved my state code problem, thanks.

 

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37 REPLIES 37
MarkJFine
Associate Professor

Re: State Code 23.1.1

Actually, that's an error meaning the backbones are down and are unable to associate you with an IP gateway. The TCP acceleration is a side-issue of that. It could be possible that your gateway either had a power cut or was non-responsive for some other reason, to include inclement weather.

 

You can tell which gateway and beam you connect to/thru by looking at System Status and getting the three-letter/three-number part of the association code (e.g., J2SDO068HNSIGW0103) or by looking for the Gateway ID/Beam ID in System Information. This might give a clue as to what happened.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Jeff_T
Sophomore

Re: State Code 23.1.1

Thanks for the reply MarkJFine, the numbers I have are NOR081, gateway ID 12 and beam 81. We had a bunch of rain a couple of days ago but other than that the weather for the last 3 weeks has been pretty good. At the moment I have 1 PC connected via ethernet, a Roku which Im not really using for now and an extender which was installed well after the issue began. There is also a second wifi network in the house with a 4G provider. I am hoping to eventually be able to walk away and leave my network to record during the off peak time, I have done this a couple of times but need to feel a little more secure the network won't fail during the middle of the night. Over a dozen times since the 6th December I would have thought if it were a gateway issue then others would also be seeing a problem.

regards Jeff

MarkJFine
Associate Professor

Re: State Code 23.1.1

Ok, so the gateway is in North Platte, Nebraska. According to Weather Underground, it rained on the 17th and snowed on and off from the 23rd-25th, albeit mostly light snow. Doubtful if that affected things at the gateway, but it's slightly possible.

The next thing is to see if there were any other kinds of disruptions for that particular beam and gateway during the periods you mentioned, which the admins might be able to help determine. (cc: @Liz @Amanda)


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Jeff_T
Sophomore

Re: State Code 23.1.1

Thanks, what you'r saying is interesting, I'll keep an eye on things and try to record exactly whats going on if it fails again which I suspect it will.

BirdDog
Assistant Professor

Re: State Code 23.1.1

Just for info I'm on same gateway but Echostar 17 satellite, Gen4 plan and of course different beam. Haven't had similar problem as far as I know.

 

Might help to snip this page everyday at the same time for a week and post them:  http://192.168.0.1/limited.html#!/diagnostics/hourly-history

Jeff_T
Sophomore

Re: State Code 23.1.1

Hi BirdDog, so our gateway is a physical piece of equipment we share and is located in Nebraska?

BirdDog
Assistant Professor

Re: State Code 23.1.1

Yes, it is the ground terminal that talks to the satellite and connects the signal to the internet. I'm in Arkansas but like you, my gateway terminal is in Nebraska.

 

It is a site with satellite dishes, lots of equipment including servers and cables connected to the internet. From what I understand they are also manned 24/7.

MarkJFine
Associate Professor

Re: State Code 23.1.1

Just a thought, but if it routinely occurs during the Bonus period, say between 3 and 5 am, it's possible it was a series of server upgrades or other maintenance. That's when they typically do that sort of thing and could last for an hour or two.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
BirdDog
Assistant Professor

Re: State Code 23.1.1


@MarkJFine wrote:

Just a thought, but if it routinely occurs during the Bonus period, say between 3 and 5 am, it's possible it was a series of server upgrades or other maintenance. That's when they typically do that sort of thing and could last for an hour or two.


Definitely possible and they aren't good about publishing such things.