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System light blinking

Sophomore

System light blinking

We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: System light blinking

You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

 

 

Thanks,
Liz

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16 REPLIES 16
Associate Professor

Re: System light blinking

Sophomore

Re: System light blinking

I have reset everything more than once. Strike was very close-not sure what it hit but very close.
Assistant Professor

Re: System light blinking

Not sure about Gen 5 but on Gen 4 there is a BIST test, can show if something is fried:

 

BIST.JPG

 

 

Professor

Re: System light blinking

There's one for Gen5 too. It's in the same place as for Gen4.

 

gen5_BIST.png

 

 

Sophomore

Re: System light blinking

I've got gen 4, but so far can't get to system control center or any tests
Assistant Professor

Re: System light blinking

If plugged directly into modem by cable and still no access to SCC then the modem may truly be fried.  Smiley Sad

 

Have to then also wonder about the radio. Hopefully @Liz will have time to reply tomorrow even with the Harvey stuff also going on.

Associate Professor

Re: System light blinking

If a strike was close enough to damage the ODU, and you can't get to the SCC anymore, then 99.999% chance all equipment will require replacement, including the coax, but that''s just my opinion.  To me, if a strike fries the modem, chances are it damaged the coax.

If the other lights aren't lit, chances are the only diagnostics that a rep will be able to perform would be based on system diagnostics uploaded prior to service degredation.

Moderator
Moderator

Re: System light blinking

Good morning prsmart,

 

Thank you for posting. I've pulled up your account to address your concerns and interestingly, your diagnostics show the HughesNet equipment is working and able to communicate with us, despite there being a red system status in your System Control Center. There seems to be an issue with the LAN connection. Please switch out the LAN cable and let me know if you're able to connect to the internet.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: System light blinking

I tried a different cable from the HT1100 modem to my laptop ( don't have another long enough to reach desktop it was connected to). Can't access systemcontrolcenter.com. Only light on modem still system light blinking.