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You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.
Have you attempted to reboot your terminal since then? How close was the strike? ODU could be fried if close enough...
If plugged directly into modem by cable and still no access to SCC then the modem may truly be fried.
Have to then also wonder about the radio. Hopefully @Liz will have time to reply tomorrow even with the Harvey stuff also going on.
If a strike was close enough to damage the ODU, and you can't get to the SCC anymore, then 99.999% chance all equipment will require replacement, including the coax, but that''s just my opinion. To me, if a strike fries the modem, chances are it damaged the coax.
If the other lights aren't lit, chances are the only diagnostics that a rep will be able to perform would be based on system diagnostics uploaded prior to service degredation.
Good morning prsmart,
Thank you for posting. I've pulled up your account to address your concerns and interestingly, your diagnostics show the HughesNet equipment is working and able to communicate with us, despite there being a red system status in your System Control Center. There seems to be an issue with the LAN connection. Please switch out the LAN cable and let me know if you're able to connect to the internet.
Your cooperation, patience, and understanding are much appreciated.