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This site can't be reached--after HughesNet modem replaced

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pferron
Sophomore
‎06-12-2019 08:17 AM
‎06-12-2019 08:17 AM

This site can't be reached--after HughesNet modem replaced

Short story:  Hughes replaced our modem and antenna transponder after a nearby lightning strike fried both.  We had no problems restoring our WIFI to our desktop PCs and smartphones, but we immediately got "This site can't be reached...ERR_ADDRESS_UNREACHABLE" errors for some of the websites we typically visit, including Amazon.  Never had this problem before the new modem was installed.  We've powered off and reset the modem and all our devices multiple times, no help.  I changed the DNS settings on one of our desktops to 8.8.8.8 and 8.8.4.4 (Google DNS) and now that PC can get to any site I try to visit.  I installed a DNS changer app on my Android smartphone to do the same, but that has not helped.  Our smartphones have no trouble getting to any site if we disable the phones' WIFI and consume our cellphone carrier data plan (AT&T).

 

Hughes, what changed with the installation of the new modem (HT2000W), and what will it take to fix it?

 

   

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MarkJFine
Professor
In response to pferron
‎06-13-2019 11:44 AM
‎06-13-2019 11:44 AM

Humor me... It's very possible that there is a corrupted DNS record that is just hopping from one device to the other - it happens. They propagate between devices depending on what each device uses as it's DNS 'server', so switching things around wrt to the DNS is just complicating things. Please try the following steps in the order stated, which is the only way to ensure it's been eliminated:
1. Turn every device using the internet off (computer, phone, tablet...) - everything but the modem must be powered off first.

2. Reboot the HughesNet modem by unplugging its power plug from the wall socket.

3. Wait a minute, and plug the modem back in.

4. Wait another minute until the modem is fully online (all front panel indicators are back on) and start turning your devices back on, one by one.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

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