Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Tokens Disappeared

 This morning I noticed that my tokens disappeared (can't remember how many I had).  My available remaining service plan data increased to nearly 100% of my monthly service plan allocation.  Note, I ...
Data Management
tokens
  • cybercycle1's avatar
    cybercycle1
    4 years ago
    Remy wrote:

    cybercycle,

     

    I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
     

    Thanks,

    Remy

    I just noticed that my usage meter was corrected and my token balance is now accurate.  Looks like your engineers were successful in solving the problem,

Remy's avatar
Remy
Moderator

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

cybercycle1's avatar
cybercycle1
Junior
4 years ago
Remy wrote:

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

I just noticed that my usage meter was corrected and my token balance is now accurate.  Looks like your engineers were successful in solving the problem,

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    cybercycle1,

     

    That's great to hear! Please let us know if this happens again!

     

    Thanks,

    Remy