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Tokens Disappeared

cybercycle1
Junior

Tokens Disappeared

 This morning I noticed that my tokens disappeared (can't remember how many I had).  My available remaining service plan data increased to nearly 100% of my monthly service plan allocation.  Note, I did NOT initiate "cashing in" my tokens.  I'm not sure what caused this issue.  HughesNet...Please review and reinstate my tokens.  Thanks.

____________________________
U.S. Air Force 1967 - 1972
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
cybercycle1
Junior

Re: Tokens Disappeared


@Remy wrote:

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy


I just noticed that my usage meter was corrected and my token balance is now accurate.  Looks like your engineers were successful in solving the problem,

____________________________
U.S. Air Force 1967 - 1972

View solution in original post

8 REPLIES 8
Remy
Moderator

Re: Tokens Disappeared

cybercycle1,

 

Thank you for reaching out! After taking a look into your account, it appears that you have 42% of your service plan data remaining and 9GB in tokens. Where are you seeing that your tokens disappeared?

 

Thanks,

Remy

cybercycle1
Junior

Re: Tokens Disappeared

My System Control Center which has always been accurate.  I've attached a snap shot of the meter.Screen Shot 2021-09-23 at 4.19.52 PM.png

____________________________
U.S. Air Force 1967 - 1972
GabeU
Distinguished Professor IV

Re: Tokens Disappeared

Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...

 

https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134...


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cybercycle1
Junior

Re: Tokens Disappeared


@GabeU wrote:

Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...

 

https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134...


Thanks for the reference, Gabe.  Hopefully the Moderators will be able to use that information to resolve my issue and to also address what might be a systemic problem with their system.

____________________________
U.S. Air Force 1967 - 1972
Remy
Moderator

Re: Tokens Disappeared

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy

cybercycle1
Junior

Re: Tokens Disappeared


@Remy wrote:

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy


Thanks, I appreciate it!

____________________________
U.S. Air Force 1967 - 1972
cybercycle1
Junior

Re: Tokens Disappeared


@Remy wrote:

cybercycle,

 

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
 

Thanks,

Remy


I just noticed that my usage meter was corrected and my token balance is now accurate.  Looks like your engineers were successful in solving the problem,

____________________________
U.S. Air Force 1967 - 1972

View solution in original post

Remy
Moderator

Re: Tokens Disappeared

cybercycle1,

 

That's great to hear! Please let us know if this happens again!

 

Thanks,

Remy