Forum Discussion
Two Months of Slow Speed, Even After Gen 5 Upgrade
I've been experiencing close to dial up speeds for almost two months. My slow speed issue started around the middle of November, 2017. I was on the Gen 4 plan at the time. I had been on the plan for ...
Good morning Colby,
Engineering has an update planned for your gateway tonight which should address the intermittent connectivity you're seeing. To be safe, please power cycle the HughesNet modem before you use the internet tomorrow. To power cycle the modem, unplug the power cable from its power brick and replug after 30 seconds. Allow some time for the modem to recover before attempting to browse. Please let me know if the disconnects go away after this.
Good morning Colby,
The engineer hasn't found anything out of the ordinary with your beam, so I've requested for his examination of your site in particular. Once I have any news or additional questions, I'll let you know.
Your cooperation, patience, and understanding are much appreciated.
Hey Liz. Any updates on my slow speed issue? It's been over two months now and I'd like to know that there is light at the end of the tunnel.
Also, this may be an issue for another thread, but I want to mention that my monthly data allowance seems to be disappearing in large chunks. Since I've been at work all day, all devices automatic updates turned off, I've somehow lost around 2gigs of data.
Thanks. I hope to hear an update soon.
Hi Colby,
Thank you for your patience while your case was investigated. The engineer just informed me that he didn't notice any issues with your site in particular, but he made an adjustment to yout site anyway and sees no issue now. Please let me know how your system performance is now.
Regarding unidentified data usage, I suggest checking our stickied thread on that topic.
Your cooperation, patience, and understanding are much appreciated.
Hi Liz,
My slow speed issue has improved. I'm somewhere around 15-20 mbps on the download speed tests for the past week or so (7mbps tonight for some reason). I'm still having some issues with brief drops in service. I really only notice it when I play an online card game (that I've played for around 4 or 5 years with no issue). Kinda sad, but this is mainly what I use the internet for, so pretty frustrating.
The diagnostics show some errors with uplink. I also notice packet loss happening more often than it did before all of my issues began. When this happens system control says that I have limited connectivity to the gateway. This has been happening even during clear weather. Browsing is decent now, but its frustrating when I have regular periods of packet loss and brief drops in service.
Thanks for the help.
Colby
Good morning Colby,
Thank you for this update, glad to hear about the improved speeds, but we definitely want to look into this intermittent connectivity. I'll run new diagnostics to to be sure everything else is ok. We'll post back once we have any updates for you.
Your patience and understanding are much appreciated.
