Forum Discussion
Unable to download Win 10 Updates from Microsoft
I am unable to get the latest downloads (cumulative update KB4016871) from Microsoft with Gen4 HT1100 modem. All else works well, including downloads from other sites. I have tried to download the up...
Well, here's the bad and the good. After another long session with tech support, the guy finally admitted (can you believe it?) that they don't know why Gen4 won't download Win10 updates and they have no idea how to fix it!! So after all is said and done, based on the fact that several of you on this board have upgraded to Gen5 to solve the problem, I decided to bite the bullet and try it also.
Great News- now it works like it should- a 350Mb windows cumulative update file from the microsoft catalogue downloads in less than a minute. Now bear in mind, the only thing the upgrade installer had to do was point the dish at the new satellite and activate it. I already had the HT2000 modem from previous attempt to make Gen4 work. The only thing that changed in my whole system was the new satellite. So the problem undoubtably lies somewhere with the old Sat--ES17. And either they don't have enough customers complaining or they really can't fix it.
I really appreciate those of you responding to my post and hope all this can help someone else. I feel sure there are other users that are not aware they have the problem. As for the upgrade itself, the new system really is much better and well worth the small increase in price.
I can tell you that I've had plenty of problems with updates from Microsoft while on the HT1100 with Gen4. I have suspicions as to the reasons, but there was no way to alleviate the problems at the time. What I did find, though, was that the updates tended to work better when I tried doing them at least a few days after the initial release, and late at night, when the fewest number of people were on-line.
Why the problem only seemed to be with Microsoft, again, is only speculation, but I think it's possible that it has to do with their servers being both sensitive to latency and sensitive to a congested signal. When it would work after a few days and late at night, there were less people trying to download the updates from their servers and the signal from Hughesnet was less congested due to less people being on-line at that time.
The problem only seemed to hit some people, but not most. I, unfortunately, was one of them.
I wish I had a better solution for you. Perhaps someone might have something else to try.
One thing you could try, if you have not already and if it applies to you, is to try downloading them while directly connected to the modem if you are presently trying to do it wirelessly. It didn't make any difference for me, but it might for you.
Ah, one other thing. You could try turning off web acceleration and seeing if that makes any difference. I can't remember exactly how to do so in the HT1100, but I think you go to the System Control Center, click on the little i on the upper right, and the web acceleration adjustment is on the left in the options. Something like that.
I tried both of those and none work. I'll keep trying but I find it hard to believe others don't have this problem with microsoft. Everything else with my HN service works well and I have not found any other web download sites that have this problem. Very strange indeed!! Thanks for the reply. Did you upgrade to Gen 5 to fix this?
I had a very similiar problem. I upgraded to Gen5 and it went away. Updates install just fine. Not sure why on Gen4 it was not working. I had great speed on there as well. However it works now.
There have been some on here who have had the same problem, like Ricky above, and I'm sure there are some out there who are experiencing the same thing that haven't come to these boards.
In my case, yes, upgrading to Gen5 has solved the problem completely. I was having the problem on both a desktop and laptop that have Windows 10. I also have a Windows 8.1 notebook that had the same problem, and upgrading to Gen5 fixed the incredibly slow updates for that, too.
I really don't care to upgrade to Gen5 as a solution-no guarantee from hughes that it will work. Only a few seem to have this problem so not high on their fix list.
I called Hughes tech support and they couldn't even understand what the problem was, if the modem reports normal there can't be a problem, right? Finally got them to refer me to Home Tech Support at a cost of $100 to me. We spent approx. 6hrs. on the phone. They logged on to my computer remotely and proceeded to check everything. They were very professional and very courteous. But after all that, they came to the same conclusion- my HughsNet would not download Win10 updates-they could not make it work. We all agreed the next thing to try was to replace the modem. Yesterday they sent a installer to replace the modem with the newer HT2000. This did not fix the problem. All system indicators on the modem are normal, but it still won't download a windows update.
So after all this, I have spent $162.50 ($100 for Home Tech and $62.50 for installer) and I still have a system that won't update windows. I do have the newer modem but still on Gen4 system. Bottom line, this has got to be a problem with Hughes system and engineering needs to fix it. A internet service that won't update windows 10 in this malware infested internet age makes the system practically useless. If this is not corrected very soon I will be cancelling my service. I can't believe that only a very few of us are having this problem.
Unfortunately, I have a feeling that it may be something that the engineers can't fix, especially if it's a result of the aforementioned. The congestion may reduce after enough people move to Gen5 and the ES19, but there's no guarantee that it will make enough of a difference. And, of course, the latency will always remain. It's possible that your beam just has a LOT of congestion and it is causing large problems with sensitive servers.
When you run a speed test at testmy.net, what does the result graph look like?
I hope that you can eventually find relief from the problem, no matter what's causing it.
