Usage meter confusion

[johnlawson1]

My usage meter always says 99.9% remaining. I am using data daily. What am I missing here? Where is my ballance for the month?

   John

[GabeU · Accepted solution]

@johnlawson1

If you're new to HughesNet, it's due to the relaxed bandwidth state you're in for your first twenty days.  

During your first twenty days of service, HughesNet continually replenishes your data.  I think they do it hourly, though I'm not positive of the frequency.  This is done to allow new customers to upgrade and/or update their devices to current without it affecting their normal monthly data allowance, as doing those things can use a lot of data, especially if the devices have not been connected in a while.  

After those twenty days, your data will start being counted normally.  The twenty day relaxed bandwidth state is described in the Welcome email sent by HughesNet.  

If you are not new and are past your initial twenty days, there may be something else going on.  If that's the case, please let us know.  

Hope this helps.  🙂 

[GabeU · Accepted solution]

@johnlawson1

If you're new to HughesNet, it's due to the relaxed bandwidth state you're in for your first twenty days.  

During your first twenty days of service, HughesNet continually replenishes your data.  I think they do it hourly, though I'm not positive of the frequency.  This is done to allow new customers to upgrade and/or update their devices to current without it affecting their normal monthly data allowance, as doing those things can use a lot of data, especially if the devices have not been connected in a while.  

After those twenty days, your data will start being counted normally.  The twenty day relaxed bandwidth state is described in the Welcome email sent by HughesNet.  

If you are not new and are past your initial twenty days, there may be something else going on.  If that's the case, please let us know.  

Hope this helps.  🙂 

[Liz · Accepted solution]

Hello,

Gabe is right on the money; the initial relaxed bandwidth period is why your Usage Meter often shows 99%.

Regarding your balance, you can view it online in the Support Center. Here are steps to get there and also find your invoices: http://hninfo.us/viewbill If you want to see a breakdown of your bill, open the bill and click the "View Site Details" link in the bottom left corner.

Hope that clears things up!

[johnlawson1]

Thank You