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VERY slow email access

wgrobison1
Sophomore

VERY slow email access

I just changed out my old machine for a new one, multi core, intel i5 64 bit machine with 12 gig of ram. at first email was loading normally, now it takes sometimes three tries to access it. After sign in  the LOADING note on the  grey square appears then goes out and it sits with white screen. nothing else. after two or  three tries it finally loads. I have rebooted, cleared history  and cache still same results. also now my contact list is missing. I do still have contacts in my in box. how can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
wgrobison1
Sophomore

Re: VERY slow email access

Liz,

  My Contact Lists and emailed lists are back. Everything seems to be fine. 

Thank you.

Bill R

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25 REPLIES 25
GabeU
Distinguished Professor IV

Re: VERY slow email access

@wgrobison1 

 

If you have any extensions installed in your browser, it's possible that one (or more) of them is causing an issue.  I would try disabling all of them, then testing to see if it makes any difference.  If it does, add them back in one by one to see which one it is that's causing the problem.

 

It would also be a good idea to try an alternate browser.  

 

Also, I would try power cycling your modem.  To do so, shut down your PC, unplug the HughesNet modem from the power outlet, wait at least one minute, plug it back in, then wait at least five minutes before starting your device and trying again.

 

One last thing would be clearing your DNS cache, though if you've restarted your computer it would have done it for you.  To manually clear the DNS cache, bring up the Command Prompt and type "ipconfig /flushdns", without the quotes, and hit enter.  Please note there's a space between the g and /.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
wgrobison1
Sophomore

Re: VERY slow email access

I have tried all of those suggestions GABU and still the same, It eventually comes up but much much slower than it was

wgrobison1
Sophomore

Re: VERY slow email access

Email seems to be working ok this morning, TY GabeU

wgrobison1
Sophomore

Re: VERY slow email access

I guess I spoke too soon, email is doing the same thing again. Very slow  loading

wgrobison1
Sophomore

VERY slow Email loading

Yesterday I was having problems with Email loading, it was very slow. Sometimes it would load after the 3rd try. This morning at 5 AM it seemed ok, but the next login did the same as before. As I said, I have a new machine with 64 bit windows10 Home on it, It is a 2.9 ghz multi core with intel i5 .  After setting up the new  computer , Email worked great at first but has degraded to really bad. Also I have lost all my contacts. . After I sign in the white screen with the grey square appears saying it is loading, then the grey square disappears and just the white screen shows. No messages or notifications  come up , Once this morning " Zimbra" appeared in the search. I have cleared History, rebooted, repowered,cleared cache,flushed dns as recommended but nothing seems to help. 

GabeU
Distinguished Professor IV

Re: VERY slow Email loading

@wgrobison1 

 

I was hoping a rep would reply today with some ideas, but they may be very busy and didn't yet get a chance to.  Hopefully that will happen soon.  Or, even someone who's seen this before and know's of some type of fix, even if only temporary until a more thorough one can be effected.

 

I know they were having a few issues with the email a short time ago, but I don't know if it included the things you're describing.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: VERY slow email access

Good morning wgrobison1, 

 

Thanks for reaching out. Is it just the HughesNet webmail that loads slowly? How do other pages load for you? Please walk me through how exactly you're accessing webmail starting with the URL you go to first when you launch your browser.

 

If you have another device to try, does the slowness persist there?

 

If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

wgrobison1
Sophomore

Re: VERY slow email access

Hi Liz,

   Yes it is only hughesnet mail that is slow, also all of my email contacts are gone

Liz
Moderator
Moderator

Re: VERY slow email access

Thanks wgrobison1.

 

Please walk me through how exactly you're accessing webmail starting with the URL you go to first when you launch your browser.

 

If you have another device to try, does the slowness persist there?

 

If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally?

 

Is this where you normally saw your email contacts? You used to see this screen populated?

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.