Forum Discussion
VERY slow email access
I just changed out my old machine for a new one, multi core, intel i5 64 bit machine with 12 gig of ram. at first email was loading normally, now it takes sometimes three tries to access it. After si...
Liz,
My Contact Lists and emailed lists are back. Everything seems to be fine.
Thank you.
Bill R
Good morning wgrobison1,
Thanks for reaching out. Is it just the HughesNet webmail that loads slowly? How do other pages load for you? Please walk me through how exactly you're accessing webmail starting with the URL you go to first when you launch your browser.
If you have another device to try, does the slowness persist there?
If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Thanks wgrobison1.
Please walk me through how exactly you're accessing webmail starting with the URL you go to first when you launch your browser.
If you have another device to try, does the slowness persist there?
If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally?
Is this where you normally saw your email contacts? You used to see this screen populated?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Yes Liz, that is what I see when email page comes up. Nothing in the contacts or emailed contacts though it says there is nothing there
You may want to answer Liz's other questions so your case can move forward.
Ok, I turn on computer, log in then cllick on MS Edge icon . That opens MyHughesnet home page. I click on Email in upper right corner, login screen comes up, I click that and it goes to white screen a note at the bottom left says , "waiting for cache" then sometimes a grey box appears in mid screen with "loading" below it. some times that goes out then blank white screen, other times it justs keeps saying "loading" The menu bar shows https://email.hughes.net.
when I do finally access the page, all emailed contacts and contacts saved are gone. This is the same problem I had a few weeks ago on my old computer
If you're able to try your new PC on a non-HN connection, does webmail still load slowly?
If not, does a phone on a cellular network load webmail normally?
wgrobison1 wrote:Ok, I turn on computer, log in then cllick on MS Edge icon . That opens MyHughesnet home page. I click on Email in upper right corner, login screen comes up, I click that and it goes to white screen a note at the bottom left says , "waiting for cache" then sometimes a grey box appears in mid screen with "loading" below it. some times that goes out then blank white screen, other times it justs keeps saying "loading" The menu bar shows https://email.hughes.net.
when I do finally access the page, all emailed contacts and contacts saved are gone. This is the same problem I had a few weeks ago on my old computer
