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Very Slow internet speeds

pcs
New Poster

Very Slow internet speeds

As you can see from the speed test below I have very slow internet speed.  I have plenty of data left. Please help.  I takes for ever for some pages to load or to download my email.

 

Speed testSpeed test

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1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Very Slow internet speeds

Hi pcs, 

 

I see it's your first post here, so welcome to the community!

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, May 8, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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2 REPLIES 2
GabeU
Distinguished Professor IV

Re: Very Slow internet speeds

@pcs 

 

It's likely that the reps here will need you to run some different speed tests to show what sort of speeds you're getting.  The speed testing protocol is on the following page...

 

https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

The reps may also want to run remote diagnostics on your system to make sure that everything is operating properly, so please be sure to leave your HughesNet equipment plugged in if you normally don't.  The reps are on M-F from approximately 8AM to 5PM EST.  They should reply within a day or so, though it would be a good idea to get some speed tests in using the linked protocol in the meantime.


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Liz
Moderator
Moderator

Re: Very Slow internet speeds

Hi pcs, 

 

I see it's your first post here, so welcome to the community!

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, May 8, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post