Forum Discussion

eagle23's avatar
eagle23
New Poster
5 years ago

Very slow speed

After following Liz's instructions to use testmy.net with 25MB downloads at differing times of day, ssid's for 2.4 and 5GHz disabled, and using ethernet connection, speeds are averaging around 400kbp...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning eagle23,

     

    Thank you for the clarification, you're on the right track trying to do an audio only Zoom meeting. Here are additional tips to try: https://hninfo.us/worktips

    Please let me know if isolating the device running Zoom makes any difference in doing an audio meeting.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hello eagle23, 

 

Thank you for reaching out and providing your troubleshooting steps thus far, this helps. I pulled up your account to run diagnostics on your HughesNet system and found that it's working normally. 

 

What were you trying to do online that prompted running speed tests? Browsing? Streaming?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

eagle23's avatar
eagle23
New Poster
5 years ago

I am a director of a small non-profit org that meets on Zoom. Even audio was unusable. I do get enough speed to do normal web shopping, surfing, and intense stock market data streaming during the day, and stream pbs news. Our monthly Zoom meetings start at 6pm. I read that the speed required for Zoom is about 1.5Mbps minimum.