Forum Discussion

udanwudeligv's avatar
udanwudeligv
Junior
6 years ago

Video Data saver missing...again

Not sure if this is an everybody thing or just me but I'm seeing the "We are sorry. Your account currently does not support Video Settings." message again.  I definitely need it late at night to be ...
Data Management
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi udanwudeligv,

     

    Our engineers have investigated your concern and have resolved this. The resolution should take effect overnight. If by tomorrow morning you're still not seeing the VDS settings, please let us know!

  • Liz's avatar
    Liz
    6 years ago

    Hi udanwudeligv,

     

    I haven't heard from you in a while, but I just checked on your site again and the VDS is still there, so that's good. I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new thread.

     

Liz's avatar
Liz
Moderator
6 years ago

Good morning udanwudeligv,

 

Thanks for posting, it's ok that you posted in here. Let me escalate this right away to the folks who fixed this last time.

 

 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi udanwudeligv,

     

    Thanks for your patience while our engineers investigate. I saw some back and forth e-mails between them, but have not gotten an update specific to your site. I checked on your site myself and from what I can see, the VDS option is available. It should be viewable to you as well, so please confirm whether it's back. 

     

      Your cooperation, patience, and understanding are much appreciated.

     

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Hi udanwudeligv,

       

      I haven't heard from you in a while, but I just checked on your site again and the VDS is still there, so that's good. I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new thread.